Spotlight on NCOF
Welcome to our continuing series highlighting the speakers of the National Conference on Operations & Fulfillment, which Multichannel Merchant co-sponsors
News
HD Supply a discounted done deal
As further proof that the dismal housing market is putting a crimp in the catalog/retail industry, Home Depot in late August finally sold its business-to-business division to three private equity firms
Home, sweet home merchants
There’s no place like the home market, or multichannel purveyors of furnishings, linens, floor and window coverings, tableware, and kitchen items. The
Back Word
Get ready for Beaney World L.L. Bean’s flagship store has long been the biggest draw in Freeport, ME perhaps because it’s been open 24 hours a day, seven
Should customer service reps sell?
Customers love to buy. We love when someone helps us solve a problem, meet a need, satisfy a desire, or do something nice for ourselves. If it’s true,
A hankering for hard goods
When Golden Gate Capital started its catalog acquisition binge about three years ago, the joke around the office was that very soon the private equity
Sale scotched by high S&H
You already know how most customers feel about shipping and handling, but here’s a real world example of how shoppers can walk away from a deal because
Work It Out
Good help is always hard to find, but in retail, attracting and retaining workers is near impossible. How dismal is workforce loyalty in retail? According
Stellar second quarter
Nearly all of the business-to-business and computer marketers tracked by Multichannel Merchant turned in superb performances during the second quarter.
Golden Boy
Beverly, MA is an unlikely setting for the center of the catalog industry. Thirty miles northeast of Boston, it’s a sleepy town with old New England houses