Still Waiting for PRC Ruling on Standard Mail Rates
With just 12 days left before implementation of the new postal rates, the U.S. Postal Service Board of Governors (BOG) on May 2 accepted the Postal Regulatory Commission
News
Live from NCOF: Tips for Effective Incentive Programs
Schaumburg, IL–The good news about incentive programs is that they work. According to Rick Blabolil, president of consultancy Marketing Innovators and a presenter at NCOF on Tuesday, an effectively structured incentive program can increase performance 44% in teams and 25% with individuals.
Live from NCOF: Developing and Applying Multichannel Contact Center Benchmarks
Schaumburg, IL–We all know the importance of benchmarking: It sets a standard by which to measure your performance and build a baseline from which you can improve. But with so many metrics in the multichannel contact center, which ones should you be measuring?
Neeps Sold to Doctors Foster and Smith
Pet supplies cataloger Doctors Foster and Smith is acquiring pet products Web merchant Neeps for an undisclosed price.
Pets United Acquires State Line Tack
PetSmart sold its State Line Tack equine assets to Pets United, a privately held holding company for a multichannel merchant of pet and equine products.
Live from NCOF: Supply Chain As Competitive Advantage
Schaumburg, IL
How Much for That Salmonella?
Last week I did something I thought I’d never do: I paid more for shipping an item than I did for the item itself. The Giant Microbes Salmonella from
Revival Animal Is Now for the Birds
Pet supplies cataloger Revival Animal Health is expanding its presence in the bird market. It acquired Great Companions, a cataloger specializing in supplies for pet birds, on March 29. Revival expects the acquisition to boost its revenue by 10%.
Reader Reacts to Redcats Profile
After reading the cover story
Victorian Trading Exchanges Name of B-to-B Unit
It’s a relatively small change, but it signifies the growing strength of the company’s brand: Victorian Trading Co. has renamed its Victoria Greetings