Oriental Trading sold
Washington-based private equity firm The Carlyle Group has agreed to buy the majority of the Omaha, NE-based gifts and novelties cataloger Oriental Trading
News
DMA Shuffle Adds Two Executive VPs
In a move that adds two layers to the executive ranks of the Direct Marketing Association (DMA), the membership organization on June 30 announced it was adding two executive vice president positions that will report to DMA president/CEO John A. Greco, Jr.
Special Report: Customer Service as a Marketing Tool
Download the full special report Customer Service as a Marketing Tool
J. Crew Goes Public
New York-based apparel cataloger/retailer J. Crew Group began trading on the New York Stock Exchange on June 28
UPS, USPS Expand Agreement
The U.S. Postal Service awarded a contract to United Parcel Service, significantly enhancing its relationship with the private carrier
Craig Johnson Named President of Musician’s Friend
Craig Johnson has been promoted to the newly created position of president/chief operating officer of Musician’s Friend.
Evaluate Your Own Service
Most merchants will say that they shop their own catalog and Websites to monitor customer service, and most customer contact centers have a call monitoring process. But many aren
Service is Key to CCM Strategy
Customer contact management (CCM) is the method and approach that a company uses to manage all of its customers interactions, both incoming and outgoing, across all business functions such as sales, marketing, service, billing and others. CCM is a component of a company’s broader customer relationship management and customer loyalty strategy.