It’s been said that you can’t improve something if you can’t measure it.
For example, most companies talk a good game when it comes to customer service. But among the respondents to the MULTICHANNEL MERCHANT/O&F 2006 Contact Center Benchmark Study, their contact centers are available on average for just 14.5 hours a day. A scant 20% said their contact center is available 24 hours a day.
Brad Garberich, the CEO of Santa Fe Springs, CA-based APX Logistics, blamed the company
A U.S. federal judge says he will probably give the Department of Justice some of the search data it has asked for from Google, now that government attorneys have greatly reduced the scope of their request.
Google announced last week that it has reached a settlement with plaintiffs in one class-action lawsuit charging that the search engine giant has not policed its pay-per-click ad programs well enough to eliminate substantial fraud. But so far, the prospect of a settlement hasn
Between news of a possible click-fraud resolution in Arkansas and a potential perp walk in San Jose, one ad-targeting advancement from the Googleplex got pretty much lost in the kerfuffle. So let
ACCM, the largest conference for Catalog, Internet and Multichannel Merchants attracts thousands of catalog, retail and e-commerce professionals. The comprehensive conference program covers all areas of the multichannel business and the exhibit hall …
Melville, NY-based maintenance, repair, and operations (MRO) supplier MSC Industrial Direct Co. announced on March 16 that it was purchasing bought J&L Industrial Supply, the catalog division of $1.8 billion Latrobe, PA-based manufacturer/marketer Kennametal, for $349.5 million.
MULTICHANNEL MERCHANT has heard from several sources that Santa Fe Springs, CA-based third-party logistics provider APX Logistics will be filing for Chapter 11 bankruptcy protection.
Austin, TX-based golf products cataloger/retailer Golfsmith International Holdings has filed for a proposed initial public offering with the U.S. Securities and Exchange Commission.