News
The Case for Advanced Slotting Systems
How do you determine the best location in a warehouse for your products? Most companies begin by looking at their order pattern. Fast-moving products are placed in the front of the warehouse, while slow-moving ones are placed in the back
The Four Keys to Improving Inbound Freight Management
Some things never change. After the holiday season, there is invariably a movement to determine how costs can be reduced for the upcoming year. Every aspect of the operation should and does come under review. But not every area of the business is given equal scrutiny. Management of the inbound freight function, for example, is one of the most overlooked areas for significant cost reduction.
IAC Bags Shoebuy.com
IAC/InterActiveCorp, whose properties include HSN and the Cornerstone Brands catalogs, is acquiring Shoebuy.com, an online footwear merchant.
Contact Center Metrics
A word of caution. Don
Agent Rewards and Recognition: What Works
No single tactic can ensure that a contact center will achieve low levels of burnout and turnover. But the absence of one tactic
Three Steps to Creating a Measurement/Management System
Gaining the competitive edge in today
From the Observation Deck: Don’t Let Emotion Overrule Intellect
Another January, another list of New Year
Chico’s Adds Fitigues to Its Wardrobe
Woman’s apparel merchant Chico’s FAS on Jan. 30 acquired most of the assets of fellow apparel merchant Fitigues.