New USPS Rule May Mean Higher Rates for Nonprofits

| Mark Del Franco

A ruling from the U.S. Postal Service may mean higher mailing costs for nonprofit mailers come June 1.

At issue is the personalization of nonprofit mail pieces that contain a “dual purpose,” says Ellenor Kirkconnell, assistant director of Washington-based Alliance of Nonprofit Mailers. For example, a letter sent to a donor that highlights the amount of his last donation for tax purposes and also asks for a future donation would be considered a dual-purpose letter.

Live from NEMOA: Of Pricing and Men (and Women)

| Margery Weinstein

Catalogers need to pay more attention to the effects of inventory management, mailing drops, and pricing strategy beyond the immediate response curve, retail researcher Dr. Duncan Simester said during his session at the New England Mail Order Association spring conference.

Live from NEMOA: Putting the Sell in Creative

| Margery Weinstein

The creative departments of catalog companies concentrate too much on esthetics and not enough on showing off merchandising and copy to drive response, Bill LaPierre, vice president, brokerage division of Peterborough, NH-based list firm Millard Group, told attendees

Work Across Boundaries to Improve Supply Chain Profitability

| Barbara Arnn

Improving supply chain visibility may just provide incremental improvements in overall cost savings for a company. The way to accomplish paradigmatic change in supply chain management is to manage productivity actively, not just ride herd on costs, according to a recent column in MIT

Cuts in Technology Infrastructure Spending Key Element in World-Class Results

| Jeff Morris

According to business process advisory firm The Hackett Group, world-class IT executives achieve superior results in part by shifting their spending and staffing priorities away from technology infrastructure and towards application management, software, and other areas. Hackett’s Book of Numbers research, produced as part of its IT Executive Advisory Program, shows world-class IT executives spend $1,686 in total technology infrastructure process costs (labor and outsourcing) per end-user — 23% less than their peers, who spend $2,183 per end user. The lion’s share of the reduction in staffing that world-class organizations see is also concentrated in technology infrastructure, with only 9.2 full-time equivalent staff per 1000 end-users, compared to 21.7 for peer companies — a 58% difference.