MAKE AGENT TRAINING PAY OFF
Any organization that stakes its reputation and profit margin on being able to deliver an outstanding customer experience knows the importance of a well-trained
News
Holiday Inventory Levels: Conservative
Forecasting holiday inventory needs is like predicting the weather: Technology can help to some degree, but it’s a far-from-exact science. As of late
Boxed In
Catalog Age’s inhouse stand-up comic, Mark Del Franco, does a riff about biz speak. Take the expression out of the box: If everyone else is thinking outside
The Metropolitan Museum Mails Kids’ Book
Believing that you’re never too young to appreciate art, The Metropolitan Museum of Art in late September mailed 500,000 copies of a MetKids catalog.
Harold’s Back in the Mail
After a two-year hiatus, the Dallas-based Harold’s apparel catalog is mailing once again. The retailer relaunched the book in August, mailing 200,000
Wildfires Too Close for Comfort for RoadRunner Sports
Sixty-foot flames were just minutes away from engulfing the headquarters and warehouse of San Diego-based RoadRunner Sports. But the athletic shoes cataloger
Thanks, Uncle Sam
Call him Sam. He’s a dream customer. He buys everything imaginable: safety gloves, flood lights, computers, pool supplies even air-activated hand and
Fulfillment Front and Center
Companies that are currently spending, or planning to spend, significant parts of their IT budgets on supply chain management technology are especially
Cottura Closes Down
A run of nearly 20 years is coming to an end as Los Angeles-based Cottura, a cataloger/retailer of Italian ceramics, shuts operations. The company began
Angelica Assesses Life Uniform Segment
Saint Louis-based marketer/manufacturer Angelica Corp. (NYSE:AGL) has hired New York investment bank Morgan Joseph & Co. to review strategic alternatives