Is Amazon the Search Engine for Online Shopping?
Amazon’s dominance in the ecommerce market continues to grow rapidly over competitors, top search engines, and online retailers. See whether Amazon is the search engine for online shopping.
Customer Experience
Office Depot Inc. Announces Major Redesign of Mobile App
Office Depot Inc. announces major redesign of mobile app with a focus on personalization and convenience for the customer. See what the retailer is doing to enhance the experience.
7 Things Ecommerce Sites Must Do to Maintain a Good Reputation
While good online reputation management is important for all businesses, it is particularly critical for ecommerce business owners: their online reputation is indistinguishable from their brand.
Week in Review: Staples Won’t Open Doors on Thanksgiving Day
And the first Christmas shoe of the 2015 holiday season has dropped… Staples has announced will not be open on Thanksgiving Day. I mean, really, a retail store not open on … Continue Reading →
What Drives Shopper Loyalty? (It Is More Than Lowest Price)
To better understand brand loyalty, Bizrate Insights asked about 13,000 ecommerce shoppers “What is the primary reason you chose to buy from this retailer? Unsurprisingly, the top motivator was lowest price, but here’s what else shoppers said made them loyal to a brand.
Week in Review: You Down With EMV (Yeah You Know Me)
The deadline for U.S. merchants to be on board with EMV technology is less than a week away. Here’s hoping the ecommerce world is prepared for the post-EMV world…
Deloitte Says Holiday 2015 Non-Retail Store Sales Will Grow 8.5% to 9%
Deloitte not only forecasts an 8.5% to 9% increase in non-store sales in the online and mail order channels during the 2015 holiday season, but believed digital interactions will influence more than half of retail store sales. See exactly how much growth Deloitte expects, and what this figure reflects.
Week in Review: Ho Ho Ho, the Holiday Season is Here!
Put down your pumpkin spice lattes, etailers… the 2015 Holiday Season is here! Well, at least it’s here for those in the retail industry. We all know this is the time to make any final tweaks and adjustments, and you can find some helpful hints, and more, in the latest Week in Review…
9 Omnichannel Retail Strategic Priorities
Retailers are constantly challenged to provide a seamless and consistent customer experience across all channels. See the top nine omnichannel retail strategic priorities are for success.
Week In Review: eBay’s Wish List Doesn’t Include a New Perception
Happy 20th anniversary, eBay! We noticed you didn’t have “New Perception” on your wish list. But boy, would we like to give you one.