As the postal reform issue comes down to its waning days in the 109th Congress, the war of words between the Direct Marketing Association and the United Parcel Service grew more heated on Sept. 29, with DMA president/CEO John Greco Jr. issuing a pointed statement:
Imprintable sportswear distributor Broder Bros. announced Thursday it acquired
As the vice president of logistics for Milwaukee-based multititle business mailer K+K America, Chuck Mathe oversees four distribution centers: In addition
Nordstrom expands Cedar Rapids DC Nordstrom plans to expand its Cedar Rapids, IA, fulfillment and contact centers, which coincides with the Seattle-based
Early awareness of problems can often save appreciable cost and reduce wasted time when gathering data for your labor management program. Here are nine potential pitfalls to watch out for.
We all know that a company’s global supply chain is a potent strategic weapon, economically speaking. Unfortunately, it can also be a potentially fatal area of vulnerability. Consider the hundreds of millions of shipping containers that move among the world’s seaports–about 80% of the world’s cargo, which adds up to 5.8 billion tons per year–and you can see that there is a lot of room for error.
Call centers have come a long way in the past five years in terms of elevating the role and stature of their operations. One contributing factor is the move to provide certification programs that can designate an individual or center as meeting a specific set of standards or having defined skills and knowledge. While some of these are only meaningful within the context of a single employer, there are others that are intended to make certification transportable so that hiring managers and potential clients can use such certifications in their recruiting strategies.
No call center manager wants to be named the next poster child for the
How do most people learn to supervise? They repeat some version of what they saw an early boss, or teacher, or parent, or older sibling do. More often than you
Labor management programs provide work measurement and quality control data to enable you to identify employees with unacceptable performance. You can review each week