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UPS Exceeds Q4 Income Goal, Falls Short on Revenue

| Mike O'Brien

UPS reported fourth-quarter revenue that fell short of expectations but earnings ahead of the consensus, while the outlook for 2023 appears challenged and the company is in margin protection mode against falling volumes and other volatility. And CEO Carol Tome optimistically predicted a “win, win, win” outcome with the Teamsters.

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Shippo First with FedEx Master Platform Account

| Mike O'Brien

Shipping software provider Shippo has become the first company of its kind to have a direct platform account with FedEx through a new agreement, meaning shippers can access discounted FedEx rates directly through Shippo for two of the carrier’s economy offerings.

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Speed Commerce Reassembles Team from Rakuten Super Logistics

| Mike O'Brien

Five executives who departed Rakuten Super Logistics after the Japanese parent company sold the assets in 2022 to FirstMile owner Devin Johnson have now found a home at Speed Commerce, which finds itself in expansion mode, with a focus on mid-market ecommerce firms.

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Amazon Workers Stage First UK Walkout

| Mike O'Brien

While Amazon has been able to stay ahead of growing efforts at labor organizing in the U.S., at least for the time being, union workers at an Amazon facility in the UK midlands have walked off the job in protest over pay, a first in the country, according to several media reports.

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Hestia Proposes 7 New Pitney Bowes Directors, Setting Up Proxy Fight

| Mike O'Brien

Activist investor Hestia Capital has proposed a majority slate of seven directors to replace current board members at Pitney Bowes, citing poor performance and what it termed strategic missteps over the past decade, with the company responding that Hestia is not interested in a good faith discussion.

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Looking at Ecommerce Returns in a New Light

| Mike O'Brien

While ecommerce returns continue to soar and cost retailers both in terms of actual dollars and the bad customer experience, there are practical ways to reduce the rate, make the process more efficient and leverage the customer opportunity, attendees were told at the NRF 2023 Big Show in New York.

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WMS KPIs: Data, Measurement Optimize Performance

| Erhan Musaoglu

How are you leveraging your WMS KPIs? The answer can dictate your level of success in ecommerce and direct-to-consumer (DTC) fulfillment operations performance. The post-holiday peak period is the right time to assess your data and KPIs to help you measure performance and the bottom-line impact of process changes.

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Walmart Envisions Drone Delivery for Millions

| Mike O'Brien

Walmart is starting to see demand pick up for its drone delivery service, as the giant retailer has expanded to 37 store-based deployment hubs in seven states and 26 municipalities, with 6,000 deliveries in 2022, an executive told attendees at NRF’s Big Show 2023 in New York.

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Shipium Looks to Replicate Amazon Experience

| Mike O'Brien

Shipium co-founder Jason Murray is all about replicating an Amazon-like experience for shippers, having spent 20 years there helping shape its logistics and fulfillment technology, and now uses stochastic data science and predictive modeling to deliver better SLAs and cost savings.