Optimizing Your Online Returns
In our new video, learn why merchandise returns have become so important for retailers in general, and particularly online retailers, the elements of a best-in-class returns experience, and more…
Operations & Fulfillment
What Drives Shopper Loyalty? (It Is More Than Lowest Price)
To better understand brand loyalty, Bizrate Insights asked about 13,000 ecommerce shoppers “What is the primary reason you chose to buy from this retailer? Unsurprisingly, the top motivator was lowest price, but here’s what else shoppers said made them loyal to a brand.
Wishing You A Very Happy Omnichannel Holiday
The omnichannel consumer is putting direct-to-consumer delivery on a collision course with the brick and mortar environment. And the retailers with real-time inventory visibility and order management systems in place will be prepared to serve these consumers this holiday season… Or will they?
Three Ways to Design and Implement Sustainable Packaging
Consumers clearly prefer to reward brands that strive for eco-conscious practices. Here are 3 tips to help you develop environmentally-friendly packaging.
Week in Review: You Down With EMV (Yeah You Know Me)
The deadline for U.S. merchants to be on board with EMV technology is less than a week away. Here’s hoping the ecommerce world is prepared for the post-EMV world…
Shipping Options, Especially Free, Continue to Delight Shoppers, Survey Finds
Offering consumers different holiday shipping options is key this holiday season, while free shipping still trumps fast, according to a new survey.
Half of Millennials Want Same-Day Delivery, but Most Retailers Don’t Offer It
Two new surveys demonstrated the growing expectation from millennials for same-day shipping, while relatively few retailers are offering it.
Kohl’s Amps Up Digital for a Faster Omnichannel Experience
Kohl’s announced omnichannel and digital initiatives to support its commitment to delivering an easy shopping experience. See what plans Kohl’s is ready to roll out.
4 Obstacles Hindering International Ecommerce Growth
Ecommerce merchants should recognize several key challenges when eyeing international ecommerce growth. Here are a few to consider, and some suggestions to eliminate them.
Deloitte Says Holiday 2015 Non-Retail Store Sales Will Grow 8.5% to 9%
Deloitte not only forecasts an 8.5% to 9% increase in non-store sales in the online and mail order channels during the 2015 holiday season, but believed digital interactions will influence more than half of retail store sales. See exactly how much growth Deloitte expects, and what this figure reflects.