FedEx Net Income Up 14%
FedEx released its second quarter financials on Dec. 18, which showed a net income of $500 million, up 14% from last year’s $438 million.
Operations & Fulfillment
IBM Predicts an Omnichannel Shopping World
In five years, new innovations will make buying local du jour once again, according to IBM’s 8th-annual IBM 5 in 5 list of innovations that have the potential to change the way people work, live and interact during the next five years. Here’s why IBM predicts the decline of ecommerce and the rebirth of the in-store shopping experience.
Get a Glimpse into the Biggest Shipping Day of the Year at UPS
Monday marked the biggest shipping day of the year for UPS as they geared up and shipped out 34 million packages. So how exactly does UPS handle this organized chaos? Take a look at this video to get a firsthand look inside the busy shipping day of the year.
Amazon Recruits RV Camper Community to Fulfill Holiday Orders
Amazon has turned to an unusual source of seasonal hires to fulfill orders this holiday season: hundreds of workers who call RV campers their homes in Kentucky, Kansas and Nevada.
UPS Kicks Off Peak Week
UPS’s extensive network is designed to provide for timely and safe delivery of customers’ holiday gifts. Customers can ship as late as Monday, Dec. 23, using UPS air services.
Home Depot to Look Into Same-Day Shipping Initiative in 2014
With the addition of three new distribution centers in California, Atlanta, and Ohio, Home Depot announced plans on Dec. 11 to develop same-day shipping capabilities.
Omnichannel Crystal Ball: What’s Ahead in 2014?
What will retail look like in 2014? Contributing writer Jonathan Levitt sees two major emerging trends occurring in the New Year: the rise of the ubiquitous shopper and wide-scale retail automation.
FedEx Ground Building New Distribution Center in South Carolina
A new $40 million, 254,000-square-foot FedEx Ground distribution center is coming to South Carolina, according to local news outlets. The distribution center is expected to begin operations in 2015.
Contact Centers Were Up to Task This Cyber Weekend
Customer satisfaction is a huge issue for online retailers, especially during the holiday season. In this video interview, StellaService CEO Jordy Leiser talks about his company’s Thanksgiving Weekend findings.
Why Amazon Tops the ForeSee Experience Index
In this video interview, Foresee president and CEO Larry Freed says Amazon is doing just about everything right, which is why it tops the first ForeSee Experience Index.