Inventory Management, Lack of Ecommerce, Killed Building 19

| Tim Parry

Building 19 filed for Chapter 11 bankruptcy protection, and hired Gordon Brothers to liquidate the 10 remaining locations. The irony of New England off-price closeout retailer Building 19’s demise is that it started off in 1964 as a merchant that took advantage of other merchant’s misfortunes and failures.

And the Winning Operations Summit T-shirt Is…..

| Erin Lynch

A few months ago we polled our readers, our members of our LinkedIn groups, and Facebook and Twitter followers and asked which Operations Summit t-shirt design they liked the best and you have spoken! After an unprecedented amount of votes, the winning shirt is…..

Great Customer Service Expected to Drive Customer Loyalty this Holiday

| Erin Lynch

Want to know how to capture the loyalty of a holiday shopper? It turns out it’s all about high-quality customer service, free shipping, and offering deals and discounts, according to a recent study by PriceGrabber. Read more to get a clear and focused snapshot on where the consumer will shop, how much they will spend, and what makes them continually come back this holiday season.

Ingram Micro Acquires Shipwire

| Tim Parry

Ingram Micro announced that it has entered into a definitive agreement pursuant to which it will acquire global fulfillment service provider Shipwire. Terms of the deal were not disclosed.

Over 30% of Consumers Worried About Privacy with Loyalty Programs

| Erin Lynch

Loyalty programs are becoming increasingly popular among retailers and consumers alike. However, as more and more consumers are opting in to these types of programs, over 30% of shoppers say the amount of personal information requested by a merchant is a major factor when considering signing up for a loyalty program or not.