Smart retailers have been preparing for Holiday 2013 for months, putting new omnichannel shopping experiences in place to entice customers to their sites and stores. Done right, online-offline initiatives – such as in-store pickup, mobile apps, and in-store kiosks – herald a rebirth of retail. But done badly, omnichannel programs alienate shoppers and damage your brand.
By analyzing the distribution, inventory and fulfillment requirements in advance, online retailers can substantially improve the odds of a successful physical store launch. Here are the five must-know tips for moving into brick-and-mortar retail.
As we migrate further online for all our shopping needs, the returns process becomes increasingly important. But not everything is as easy to return as a pair of jeans. Here’s a look at the quality of return processes among online retailers, as analyzed by StellaService.
I recently had to order flowers online for a wake I was attending, and after the order was all said and done, I realized I had forgotten to put everyone’s name on the card.
Walmart has announced two new centers dedicated to filling online orders, including one in Texas and one in Pennsylvania that will be its largest ever.These two new online fulfillment centers are … Continue Reading →
Walmart announced it would open to new fulfillment centers dedicated to fill online orders, including one in Texas and one in Pennsylvania.
Neiman Marcus announced its plan to offer free shipping and free returns permanently in its Neiman Marcus and Bergdorf Goodman stores and online.
Macy’s Inc. will gear up for the holiday season by hiring 6,600 seasonal employees to work in its online fulfillment centers, and an additional 1,200 seasonal employees to work in the fulfillment areas of the 500 Macy’s stores that fill and ship orders directly to customers.
Google announced that its Google Shopping Express, a same-day delivery service, is now available to everyone in the Bay area from San Francisco to San Jose, according to a press release.
Catalog mailers may see, on average, a 5.9% postal rate increase based on price changes the U.S. Postal Service has proposed to the Postal Regulatory Commission, according to a statement emailed to Multichannel Merchant by the American Catalog Mailers Association.