How Vermont Teddy Bear Makes Seasonal Employees Feel Special
Making your seasonal employees feel like they
Operations & Fulfillment
2 Tips for Managing Freight Costs
Controlling and managing freight costs can be a real struggle for smaller companies, says Marie Lapetina, director of operations for Design Master Associates. LaPetina offers two tips for small merchants to consider when managing their freight costs.
Case Study: Small Apparel Multichannel Company Commits to 3PL
As companies grow and expand, third-party logistics (3PL) is an option that more of our clients are evaluating. To be objective, 95% of our clients have internal call center and fulfillment and they are pleased with the results.
2 Tips for Identifying Winning Products
George Mollo, president of consultancy GJM Associates, says that only two to three of every 10 new products are potential winners and contribute to profit. Mollo wants to help merchants improve their batting average by adding one new product hit a week. One more new product hit a week separates the average player from a potential Hall of Famer, Mollo says.
Tips on Distribution and Fulfillment
Buzz Van Santvoord, a consultant with multichannel operations and consulting firm F. Curtis Barry & Co., wants to help any company that runs a warehouse or distribution center. Here are Van Santvoord
Why Merchants Should Move to Intelligent Mail Barcode Full Service
J. Jeffery Peoples, CEO of postal software provider Window Book, wants all merchants to adopt the Intelligent Mail Barcode (IMB) Full Service plan because he says it
How to Manage Outsourced Fulfillment That Looks and Feels In-House
The decision to outsource order fulfillment can be a difficult one for merchants, but Steve Warren, vice president of business development for fulfillment services provider Fifth Gear, offers some suggestions that can make your outsourced fulfillment operation have that in-house feel.
Newegg Names Kunal Thakkar VP-operations
Direct electronics merchant Newegg has named Kunal Thakkar vice president of operations. Thakkar will be responsible for overseeing all of Newegg’s logistics and transportation functions, including managing the company’s warehouse operations and transportation service providers.
Best Practices for Up-selling and Cross-selling in the Contact Center
Cross-selling and up-selling initiatives have existed in the contact center industry for a very long time and implemented with varying levels of success. Perhaps it is time to consider the “best practices” most often neglected in these initiatives
How to Deal With Smaller Orders
Sam Flanders offers three tips on how you can change your methods to level the playing field. Lower technology solutions work as well or better than capital-intensive solutions for smaller orders, Flanders says.