The U.S. Postal Service and the National Association of Letter Carriers, AFL-CIO (NALC) and the National Postal Mail Handlers Union, AFL-CIO (NPMHU) agreed to extend their negotiations deadline until midnight on Dec. 7, 2011. Although the two union …
In the second installment of a two-part article, find out how various objectives of empathy are absolutely critical for any contact center agent’s success in the multichannel retail world
In the ever-changing economic environment, price pressure on retailers continues to mount as consumers look to save money. Online shoppers have, and always will, prefer to pay as little as possible for shipping
Despite the U.S. Postal Service
The U.S. Postal Service has been in the news more often than it would like in recent years, but 2011 has taken the federal agency
E-commerce and multichannel retailing are placing greater demands on order fulfillment practitioners, according to a new study released by third-party logistics provider Saddle Creek Corp. The E-Fulfillment Trends Report focused on how companies address …
The skilled agent acknowledges and shows empathy for the customer
For the home agent model to be successful, policies must be written and agents must buy in to the concept that working from home is a privilege and that there can be no deviation from expectations as outlined
UPS expects to deliver more than 120 million packages around the world this year during the last week before Christmas
A bipartisan Senate bill titled,