Operations & Fulfillment

Direct-to-consumer fulfillment provider/food gifts merchant Southern Fulfillment Services has acquired Gift Baskets Remembered, an e-commerce gourmet gift baskets company.

To handle increased demand for its Autobag and AirPouch materials, Automated Packaging Systems has expanded its manufacturing operations.

A successful telephone-selling program involves several steps. Learn how to equip your phone reps with the knowledge and skills to make the sale.

Peak-season sales numbers for 2009 moved in a positive direction overall and this is encouraging retailers to continue their proven strategies in the coming year, according to a recent Tompkins Supply Chain Consortium survey report.

When it comes to order fulfillment and customer service, most multichannel marketers keep it inhouse. Just 20% use an outside service for fulfillment,

The most critical factor in successful selling is getting the right people for the job in the first place. Learn how to properly prepare your phone reps for success.

The dimensional weight pricing rule that the major small parcel carriers have adopted can be complicated. Here are 10 tips to help you get the best shipping rates possible.

When it comes to calculating shipping and handling fees, merchants make a number of mistakes that can cost money. A big one is neglecting to pay attention to the rules parcel carriers have instituted for shipping large, lightweight packages.

More companies are prone to putting down greener roots these days, according to a recent survey on facility sustainability from Raleigh, NC-based Tompkins Supply Chain Consortium.