Managing Your Fulfillment Folks

| Curt Barry

Labor costs have increased by 10% to 15% during the past five years, but the measure of true productivity (units of work measured over a time period) has remained relatively flat. That means there’s been an increase in the labor cost per unit of work performed. Here are a few ideas for developing and managing your labor force.

Steamed at slow shipping

| MCM staff

I Finally Caved in and ordered a product from a DRTV commercial, Mister Steamy. He sounds a lot more exciting than he is: Mister Steamy works with your

Home Depot Opens DC in Topeka

| MCM staff

As part of a plan to transform its supply chain, the Home Depot unveiled a new retail distribution center in Topeka, KS, last week.

Penney to Close VA Call Center

| Jim Tierney

As its call center volume continues to dwindle, J.C. Penney is shuttering another facility. The general merchant will close its call center in Midlothian, VA, on March 26, according to company spokesperson Tim Lyons.