Operations & Fulfillment

Selecting the right candidate for the job is important to your company

Voice-directed fulfillment which uses advanced speech recognition technology to voice-enable processes such as order picking, replenishments, put-aways, transfers and receiving, is slowly catching on with direct merchants. This wireless communications technology lets workers operate essential warehouse equipment and systems

Hiring the right people for your contact center can be a huge challenge. Not only is it difficult to find people with good basic

Seeking to deliver a better customer experience, jewelry cataloger Seta Corp., which also does business as Palm Beach Jewelry, is now using Marketing Alternatives for call center services.

When it comes to parcel delivery, the U.S. Postal Service aims to get leaner, meaner and more technologically advanced. During a conference call on July

Gone through any major changes recently? Most merchants have, thanks to cost pressures and the grim economy. If your company has had some changes, are

Iguess they are doing okayI haven’t heard too many complaints. This is the most common response I hear from shippers when they’re asked about the performance

Shipwire, a warehouse and shipping service geared for e-tailers, has expanded into Europe with a new fulfillment center in East Sussex, U.K.

Shippers have really taken a hit in recent years. For one, the general rate increase for each of the past two years has been the highest in more than a decade. What

If you