Eco-Friendly Operations
Given that interest in global warming is heating up and that fuel costs have risen considerably in recent years, many companies are seeking ways to be
Operations & Fulfillment
Four steps to internal benchmarking
Benchmarking is the process of drawing meaningful comparisons between a company’s performance and the performance of identified best practices. Internal
a new look at THE TOP 20 Contact Center Metrics
The evolution of a simple call center into a multichannel contact center doesn’t happen overnight. You may need to add or upgrade technologies, and certainly
ONE-PAGE CHECKOUT
Online merchants have been kicking around the idea of single-screen checkout as a better, faster process for years now, and many marketers have in fact
Getting a read on operations
Eric Cohen is the vice president of operations and merchandise planning for Delray Beach, FL-based Levenger, which describes itself as selling tools for
Now listen to this
For the past three years Corporate Express, a $4.6 billion supplier of office products, has relied on voice-directed technology to drive its unit-picking
Lost Shipment Recovery: Reward Outweighs the Effort
For every shipper, staying in control of lost merchandise is vital. Packages sent but never delivered are costly
Ask the Fulfillment Doctor:
Question: I
Moving Toward the Talking Tag
You can
The Case for Employment Testing in the Contact Center
According to a survey released in April by Philadelphia-based career-consulting firm Right Management, replacing a bad hire can cost as much as five times the employee’s salary. Yet many hiring managers have neither the training nor the time to adequately interview job applicants. As a result, bad hires are made, followed by high turnover and escalating costs for the company involved. That can cripple any business. But employment testing can improve your bottom line.