systems solutions
If you’re seeking a system, we’re here to help with our annual review of order management software (OMS). Granted, wading through a list of companies
Operations & Fulfillment
Little Improvements Mean a Lot
The order management system (OMS) handles such functions as order entry, sales analysis, inventory planning, and accounting, among others. Many of the
Calling All SEASONAL Reps
It’s April and, for most consumer catalogers, time to plan for their peak staffing needs six months from now. Catalogers that do most of their business
Tips for Reducing Shipping Costs
It comes as no surprise that shipping costs are increasing. What is a surprise is the extent to which costs have climbed. The increases are forcing companies
Queen of the contact center
Elisa Lowry is vice president of operations for Jacksonville, FL-based Venus Swimwear and its sister catalog, undergarments title WinterSilks. As such
Take Your Pick of Packing Options
While the cardboard boxes, foam peanuts, and padded envelopes in which many marketers ship their orders don’t exactly scream out high tech, a number of
Multichannel system challenges
You’re the CIO of a multichannel company and responsible for the following: a retail merchandising and planning system that runs on IBM’s iSeries processor
Lesson learned from APX bankruptcy
Chuck Frenette, the chief financial officer of Chippewa Falls, WI-based B.A. Mason Shoe, spent most of March 15 scrambling to reroute some 7,000 packages
Disaster-Proofing Customer Care
When a contact center closes due to a hurricane, a power outage, or another disaster, customers may hear busy signals indicating overloaded or downed phone circuits, receive standard auto-attendant messages or hang-ups, or be put on hold for long periods of time with no explanation.