HISTORY LESSON
THE STATISTICS seem to bear out the headlines. Capital spending has increased after two years of recession, and companies up and down the supply chain
Operations & Fulfillment
Service Call
Ideally, Customer Service Day (if there were such a thing) would be every day. But sadly, it would, if instituted now, come around with the same frequency
Weights and Measures
A SPEAKER AT A RECENT CONFERENCE described a benchmarking survey that his research firm had sent to leading retailers. At over 75 pages in length, and
Global Conquest
GLOBAL INDUSTRIAL of Port Washington, NY (a division of Systemax Inc.), is a leading provider of industrial equipment. In business for half a century,
MORTAL COMBAT
Infighting, bad-mouthing, and office politics typically add 40% to 70% to the level of effort required to carry out any given task, reports CLM.
India Inc.
There’s no rubbing out India’s growing presence in international business. The country’s dominance in business process outsourcing is spreading far beyond
Culture Clash
With nearly 7.8 million Hispanic workers employed in the U.S. not to mention millions more from Asia, Africa, and other overseas locales there’s a good
DIMensional Precision
It’s not just for carry-on luggage any more size and weight restrictions are getting tighter everywhere. Recent changes by major freight carriers to the
Overstock.com Subject of FTC Inquiry
Online discounter Overstock.com reported that the Federal Trade Commission has opened an inquiry into the company
FAST COMPANY
Back in the day, an order entry operator took an order over the phone and laboriously keyed in all the information into a computer. Not any more, thanks