talking heads
ANDREW TRAVERS, Dir. of Operations, The Orvis Co., Manchester, VT From an operations perspective, the Web channel is treated as an enhancement to our
Operations & Fulfillment
Operations Roundtable: The Back End Takes a Front Seat
In February, Catalog Age met in Richmond, VA, with nine catalog operations executives. Some worked at large, multititle mailers, others at small companies
Live from NCOF: The Importance of Auditing Your System
Nashville, TN–This time of year, the word “audit” tends to have a negative connotation. But while you probably see no need for an income tax audit, your
Live from NCOF: ABC Slotting Improves Picking Productivity, Cuts Travel Time
Nashville–In today’s conditions, operations managers are doing more with less. But one way to improve picking productivity–along with cutting down on
Live from NCOF: Recruiting Seasonal Employees: The Lands’ End Way
Recruiting and retaining seasonal employees is a common challenge for marketers, especially for Dodgeville, WI-based Lands’ End. The general merchandise
Live from NCOF: Operations Driving the Brand
Forget branding. Forget your product. The key to success is meeting and exceeding your customers’ expectations. “Operations and fulfillment lies at the
PC Mall forms PC Mall Gov
PC Mall may not be in favor of bigger government
Orvis closing auxiliary call center
Outdoor gear and apparel cataloger/retailer Orvis will close its Albuquerque, NM, call center on May 25, less than four years after opening the facility.
PC Mall acquires ClubMac parent
Torrance, CA-based computer cataloger PC Mall has acquired virtually all of the assets of fellow computer cataloger Pacific Business Systems (PBS). The
Out of Style
If you were stranded on a desert island for years, would you be clad in the trendiest togs when the rescue ship finally found you? Of course not. Similarly,