Postal Power

| Bill Kuipers

The total freight is often as much as 40% lower than UPS ground Despite an impressive performance in recent years, few direct-to-customer shippers view

FORBIDDEN CITY

| Dave Eckley

In traditional direct marketing, the statement You will receive your order in seven to ten business days actually meant something to both the cataloger

Lashback

| Barbara Arnn

When the going gets tough, it’s time to pay attention to CRM. A new Jupiter Research report called Multichannel Customer Service warns that although consumers

Joining Forces

| Lew Waddey

Companies have to keep the main thing the main thing Direct-to-customer retailers choose to outsource because of the third-party fulfillment industry’s

Cool It

| David Pluviose

Before you rush out to snap up industrial real estate, some caution may be warranted, warns Robert VonAncken, executive managing director of the Landauer

Keep IT Happy

| David Pluviose

When it comes to top talent, finders aren’t always keepers. A report by Cap Gemini Ernst & Young titled Retail I.T. 2000 gauges how much priority companies

Crossing the Bar

| Timothy Van Mieghem

Inspect process, not production, with overseas suppliers Preparing for an international audience through an appreciation of their culture and methods

Ahead of the Game

| Barbara Arnn

As stories and jokes about failed dot-coms proliferate, it begins to seem that they are all here today, gone tomorrow. But e-commerce and multi-channel

KEVIN WOOLCOTT

| Rama Ramaswami

How did you get into this line of work? I think it’s one of those things where you just fall into a career path. Years ago, I started working in a catalog

THAT’S AN ORDER

| Ron Hounsell

Did you ever notice that the declaration It’s not your father’s Oldsmobile any more turned out to be false? It was your father’s Oldsmobile. No one believed