Postal Power
The total freight is often as much as 40% lower than UPS ground Despite an impressive performance in recent years, few direct-to-customer shippers view
Operations & Fulfillment
FORBIDDEN CITY
In traditional direct marketing, the statement You will receive your order in seven to ten business days actually meant something to both the cataloger
Lashback
When the going gets tough, it’s time to pay attention to CRM. A new Jupiter Research report called Multichannel Customer Service warns that although consumers
Joining Forces
Companies have to keep the main thing the main thing Direct-to-customer retailers choose to outsource because of the third-party fulfillment industry’s
Cool It
Before you rush out to snap up industrial real estate, some caution may be warranted, warns Robert VonAncken, executive managing director of the Landauer
Keep IT Happy
When it comes to top talent, finders aren’t always keepers. A report by Cap Gemini Ernst & Young titled Retail I.T. 2000 gauges how much priority companies
Crossing the Bar
Inspect process, not production, with overseas suppliers Preparing for an international audience through an appreciation of their culture and methods
Ahead of the Game
As stories and jokes about failed dot-coms proliferate, it begins to seem that they are all here today, gone tomorrow. But e-commerce and multi-channel
THAT’S AN ORDER
Did you ever notice that the declaration It’s not your father’s Oldsmobile any more turned out to be false? It was your father’s Oldsmobile. No one believed
KEVIN WOOLCOTT
How did you get into this line of work? I think it’s one of those things where you just fall into a career path. Years ago, I started working in a catalog