Lew Waddey on Outsourcing
Poor service is the inevitable result if you fail to take the time to manage the third-party fulfillment (3PF) selection process properly.
Operations & Fulfillment
Talking Heads
“What three retail trends do you foresee for 2001?” I don’t have a crystal ball, but my guess is that the economy is going to be soft this year. As for
Topless Towers
Now that President Bush has made it OK to mention matters of faith in public, maybe it’s time to sermonize a bit and denounce pride. Medieval Christian
To Catch a Thief
Alarming statistics abound on the prevalence of security breaches. A survey released in 2000 by the Computer Security Institute (CSI) and the FBI reveals
The Cybercritic: Chef Direct
Reviewed Jan. 3, 2 p.m., Explorer 5.0 (www.chefdirect.com) Chef Direct promises Wholesale prices direct to you! but the site needs to deliver a little
MANY (unhappy) RETURNS
Ever think trying to return something to an online retailer is just not worth the trouble? You’re not alone. In a recent survey by PricewaterhouseCoopers,
Good & Plenty
When you’re angling for a bigger piece of the pie, it’s just plain frustrating when the plate is out of reach. But when the product you need is missing from its pick slot, it’s a recipe for DC disaster.
Puttin’ On the Ritz
You may not be running a five-star restaurant, but you’re no less subject to customer service imperatives than the toniest of matre d’s. In today’s competitive
Penney Names Two Catalog Execs
Plano, TX–Former Spiegel president/CEO John Irvin has been named senior vice president/president of catalog and Internet for J.C. Penney, effective Feb.
NCOF
National Conference on Operations and Fulfillment