A new app-based returns solution called ReturnQueen, which provides a concierge-like service where consumers can pay a one-time, monthly or annual fee and leave multiple returned items from different retailers at their door to be picked up, has expanded nationwide and is launching a B2B offering. The partners have been in discussions with midsize and enterprise level retailers.
Stepping up its hardball tactics, the International Brotherhood of Teamsters walked away from the bargaining table Wednesday in the midst of contract negotiations with UPS, demanding the carrier provide its last, best offer Friday or a strike would be a likely outcome, with worker pay the key issue. UPS says it is working around the clock to reach a settlement before the July 31 deadline.
A recent trend in ecommerce network design supports a strategy of “getting product closer to the customer,” a more efficient model that delivers on service-level promises. Then came COVID-19, upending everything and accelerating the pace of change in inventory and supply chain strategy, in turn affecting network design. Retailers and analysts discuss the current state and where it’s headed.
Outdoor retailer giant and sustainability market leader REI announced plans to open a new circular Re/Supply location in Clackamas, Oregon in late August 2023. The new store follows REI’s Re/Supply store in Manhattan Beach, California, which opened in 2020. The new store location will feature lightly used gear and apparel that REI receives through its returns and trade-in programs.
Mexico and Canada are seeing an increase in manufacturing and shipping to the U.S. as nearshoring takes hold in the face of uncertainty over trade with China and more businesses adopt a “plus one” strategy regarding the country’s largest trading partner, maintaining their base while diversifying their sourcing strategy. Inbound freight from Mexico outstripped China by 15%, while Canada was 5% higher.
MyFBAPrep, one of several companies brokering warehouse space and fulfillment services between shippers and 3PLs, has expanded its network from 15 million to 85 million square feet in the past four years to meet demand, increasing coverage in the UK, Germany, Canada and Mexico as well as the U.S. Expansion to Australia is on the company’s roadmap as well.
FedEx reported a 10% drop in Q4 revenue as demand remains challenged and cost-cutting initiatives continue in an effort to boost the balance sheet, including idling more planes, while announcing it is folding Ground operations into Express in Canada, the first step in a much broader consolidation outlined in April. It’s a radical departure from the operating model of retired founder Fred Smith.
Preparing for peak season volumes in DTC fulfillment requires not only cooperation among partners but scheduling stress tests, ensuring sufficient server capacity and nailing down carrier commitments well in advance, attendees were told during a panel discussion at Home Delivery World in Philadelphia.
More than 80 delivery drivers and dispatchers for an Amazon contractor who just joined the International Brotherhood of Teamsters in April have initiated the first strike against Amazon at a hub in Palmdale, CA, saying the company needs to address wages and working conditions. Amazon begs to differ, saying it terminated the contract with the DSP, and that the Teamsters are making up facts.
A Department of Transportation program that aggregates forward-looking supply chain data from various stakeholders to help identify volume and capacity issues, including shippers, carriers, chassis and drayage and port operators, will begin providing insights to participants this summer. The FLOW program uses booking information 60-90 days out, helping improve planning and forecasting.