Delivering on a promise

| Mark Del Franco

Eric Lituchy runs a lean operation. His online gift firm, Delightful Deliveries, drop ships all of its orders. And this allows it to add product lines like gourmet-baked goods without making costly inventory commitments.

Setting S&H fees

| Heather Retzlaff

When it comes to shipping and handling fees, one thing is clear: Consumers expect to pay a fair price for the delivery of their purchases. But they don’t want to do any work.

Tackling Shipping Costs – Strategies to Save 10%

| Rob Martinez

Best-in-class operations use shipping as a strategic competitive weapon to attract new customers, improve sales conversion ratios and increase profitability. You can typically reduce shipping costs by 10% or more through carrier contract negotiations and other strategies.

SPOTLIGHT ON NCOF

| MCM staff

This month, George Mollo, president of Nanuet, NY-based consultancy GJM Associates talks about what you must know about your inbound freight costs.

Safe harbor

| MCM staff

Have you ever hired an illegal alien? Chances are you wouldn’t know it if you did. There are 12 million undocumented immigrants in this country, and many

THE ERP EDGE

| Curt Barry

Merchants juggling multiple selling channels have enough challenges these days

Tips for Improving Shipping Performance

| MCM staff

With rising fuel prices, carrier capacity problems, and pressure from customers for on-time deliveries, shippers have been feeling the squeeze. To make matters worse, when they didn

Tales from the Front

| MCM staff

Hardly Amazonian service A friend of a Multichannel Merchant staffer placed an order with bookselling behemoth Amazon.com in December. The books she ordered