new Black Friday feature

When Black Friday Comes, 2022 Edition

| Mike O'Brien

Black Friday looked good compared to an average day this year or even a year ago, but less so when compared to 2019. Online, sales were healthier, but just a 2.3% gain from 2021, Adobe said. Lululemon Athletica, American Eagle Outfitters and Victoria’s Secret were winners, and Gap, Banana Republic and Hollister were challenged.

Gap Inc. FC in Fishkill, NY feature

Gap Inc. Exec on New Platform Services Offering

| Mike O'Brien

Last month, Gap Inc. launched its own fulfillment services platform, making the high-tech, automated network it has invested billions in available for other retailers to take advantage of as the in-house/outsourced services trend continues. Gap fulfillment executive Kevin Kuntz explains more about the offering and the thinking behind it.

Gap TX FC feature

Gap Inc. Launches Fulfillment Services Offering

| Mike O'Brien

Following in the footsteps of American Eagle Outfitters, Gap has launched its own fulfillment services platform, making the high-tech, automated network it has invested billions in available for other retailers to take advantage of as the in-house/outsourced services trend continues.

Staples to Accept Returns from Other Retailers Through Optoro Partnership

| Mike O'Brien

Continuing a growing trend toward making ecommerce returns more convenient and safer for shoppers in the contactless pandemic era, Staples has struck a partnership with Optoro in which the office supply giant will accept unboxed returns from other retailers that will be processed by Optoro. More retailers will come online in January.

The Next Wave in Warehouse Automation

| Mike O'Brien

The pressure is on ecommerce merchants to get orders out faster so customers don’t go to competitors when the experience is flawed. This is why more fulfillment centers are implementing warehouse automation, including robotics, to address throughput and efficiency issues. This MCM report covers the latest solutions and trends.