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Lowe’s Goes Nationwide Same Day with Instacart

| Mike O'Brien

Lowe’s may still be Avis to Home Depot’s Hertz atop the home improvement sector, but it has something the orange big-box giant doesn’t: nationwide same-day delivery through an expansion of a trial that began in February with formerly grocery-only service Instacart in select locations.

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Ecommerce to Top $1 Trillion GMV in U.S. in 2022

| Mike O'Brien

Ecommerce sales will top $1 trillion for the first time this year, while Amazon will become the biggest retailer in the U.S. by 2026, surpassing Walmart with a 14.9% market share vs. 12.7%, according to a new report from Edge By Ascential. Costco and Home Depot will hold the number 3 and 4 spots, respectively, the report states.

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Home Depot Customer Records Offered on Dark Web

| Mike O'Brien

About 6,000 customer records from Home Depot, acquired by a hacker in 2020, are being offered for free on the dark web, according to the company, while a firm that tracks such activity claimed a substantially higher figure. The information included addresses, phone numbers, delivery records, brands purchased and orders.

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Walmart Offers Discount to New Sellers

| Mike O'Brien

In an effort to lure in more third-party sellers as it battles Amazon’s dominant marketplace, Walmart is offering new sellers a 50% discount on commissions for 90 days, while also extending savings on Walmart’s version of FBA to new signups. Discount are available to new merchants who sign up by May 31 and start selling by June 30.

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Home Depot First Customer for Walmart Delivery Service

| Mike O'Brien

Home Depot has signed on as the first retail customer of Walmart’s new service, GoLocal, with Walmart providing same-day and next-day delivery in select stores in Texas, New Mexico and Northwest Arkansas in the coming weeks, expanding thereafter.

UPS Buys Way into Last Mile with Roadie

| Mike O'Brien

UPS announced it was acquiring last mile platform Roadie for an undisclosed sum, thrusting it front and center into a space that has spiked in the pandemic era, providing a way to service demand that doesn’t fit into its existing network, including groceries and bulky items. The deal is expected to close in the fourth quarter.

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Amazon, Best Buy Tout Expanded Pickup Options

| Mike O'Brien

Amazon and Best Buy are both touting their expanded network of alternate pickup locations to deal with the holiday crush ahead of Black Friday, giving shoppers more options for getting their stuff fast. Amazon said it has Hub locations in more than 900 cities and towns, while Best Buy’s network is over 16,000.

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Shift Happens: Winning DTC with Consumer Behavioral Data

| David Tiberia

Direct-to-consumer (DTC) gives brands the ability to collect and utilize first-party consumer behavioral data to make the shopping experience more personalized, to build loyalty and improve advertising returns. The bigger and more detailed your data store is, the better you can target your core consumer and create repeat purchases.

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Lowe’s Rolls Out Pickup Lockers, With Plans to Go Chain-Wide by Q1

| Mike O'Brien

Catching up with category leader Home Depot, Lowe’s is rolling out lockers for ecommerce order pickup in the front of stores in the New York tri-state area, Philadelphia and Charlotte, NC, with plans to expand to all 1,729 U.S. stores by March 2021. Lockers will be added in Florida, Washington and Texas in the coming weeks.

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Last Mile Service Providers Seeing Huge Coronavirus Demand Spikes

| Mike O'Brien

Amidst the massive pivot to online during the coronavirus crisis, providers of last mile delivery services are seeing huge growth in demand from various kinds of merchants, as house-bound consumers are ordering away for both essential and nonessential items. Demand is coming from a variety of sources, including stores, SMBs and CPGs.