kroger store

Kroger and Albertsons Deal Facing D.C. Antitrust Scrutiny

| Mike O'Brien

Senators are asking for a hearing and FTC oversight to review the proposed $24.6 billion mega deal merging Kroger and Albertsons into a grocery powerhouse, expressing concerns about its impact on the competitive landscape and on consumers dealing with soaring prices. The FTC has its work cut out with a hot political football.

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Putting Kroger and Albertsons in Context

| Mike O'Brien

Last week Kroger announced it was acquiring Albertsons for $24.5B, a major deal on the order of Amazon buying Whole Foods in 2017 that immediately reshaped the power structure in grocery. Neil Saunders, managing director and retail analyst at GlobalData Retail, helps us put the deal in context in our latest MCM CommerceChat podcast.

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Kroger’s 84.51° Labs: Pushing the Boundaries of Data Science

| Mike O'Brien

Kroger and its data arm, 84.51°, have launched a Science and Technology Solutions team. The focus is on delivering science and technology solutions that revolutionize customer engagement in retail. Andrew Cron, Chief Scientist and SVP of Science, and Barbara Connors, VP of Strategy and Acceleration at 84.51°, explain more in this podcast.

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Inflation Fears Outpace COVID, Drive Desire for BNPL Expansion

| Mike O'Brien

Fears of inflation eating away at household incomes continues to run ahead of COVID-19 concerns, according to a May trend report from 84.51˚, the consumer data and analytics arm of Kroger. These concerns are also causing more consumers to want BNPL to expand beyond products to services, according to a Harris poll.

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Retail Media Revenue: Are You Ready to Maximize?

| Gregory Stevens

With heady revenue predictions for retail media north of $100 billion, it’s not surprising to see a surge of retailers opening advertising shops in attempts to capture share. But we’re still in the early days, with behemoths scooping up most of the brand spend. Here are six relationship and revenue-building strategies for retailers to consider.

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The Fifth Wave of Ecommerce

| Frank Garcia

The challenge being laid today is to understand that in-store fulfillment is a workaround, not a scalable solution, for retailers penetrating further into ecommerce. If your physical shoppers have a bad experience because of technological processes you’ve enabled, you have failed them in the overall customer journey.

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Walmart, Amazon Most Popular for E-Grocery

| Mike O'Brien

Walmart is the most popular destination for e-grocery ordering, according to a new survey by Chicory, cited by 36% of respondents, followed by Amazon at 23%, and Instacart a distant third at 10%. Target was cited by just under 10% of respondents, followed by Kroger at 7%, Albertson’s/Safeway (3%), Stop & Shop (2%) and Shipt (1%).

kroger data breach

Kroger Hit by Breach, No Customer Data Misused

| Mike O'Brien

Major grocer Kroger said it hit by a cyberattack, but that no personal shopper data or credit card information was compromised, in an incident that also hit government entities in New Zealand and Australia, a U.S. college, a state’s auditor and a prominent law firm, AP reports.

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Ahold Delhaize Steps Up Automation Efforts

| Mike O'Brien

Ahold Delhaize, the Netherlands-based grocery conglomerate that owns Stop & Shop, Giant and other U.S. chains, plans to pilot micro-fulfillment technology at one of Giant’s fulfillment centers in Philadelphia as it competes with Kroger’s e-fulfillment model using tech partner Ocado.

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Will Dark Stores Outlast the Pandemic?

| Mike Chou

Dark stores, even as a temporarily approach, can help offset the cost of underperforming stores and the expense of freight and logistics, especially in more densely populated areas. It also takes online fulfillment out of store operations, allowing retailers to concentrate on customer service and minimizing inventory confusion.