It’s about time retailers drop the term omnichannel from their vocabulary. Creating an omnichannel experience is not even that difficult. What is much harder is giving your customers a reason to shop, a belief that you are looking out for and providing them with unique experiences that they appreciate.
Kroger plans to build the second of 20 automated distribution centers in partnership with UK grocer Ocado for fulfilling ecommerce orders in Groveland, FL. The state-of-the-art FCs, built by Kroger and powered by Ocado’s automation technology, are just part of Kroger’s innovation push including driverless and same-day delivery.
The Feb. 5 fire that completely gutted an automated Ocado grocery fulfillment center in the UK was caused by a failure in an “ambient grid” storing food at room temperature, raising concerns about what happens in these types of facilities when disaster strikes, according to a Bloomberg report.
If stores are the weak link in inventory accuracy, how do you improve it to avoid stock-outs and dissatisfied customers? Steve DeNunzio of Ohio State’s graduate logistics program covers the challenges and solutions in this MCM CommerceChat podcast. He’ll also lead this discussion at Ecommerce Operations Summit in Columbus, OH.
Grocery giant Kroger is adding voice ordering to its online arsenal, interestingly hitching its wagon to the Google Assistant voice app and not to Amazon’s Echo, at six of its associated brands, the company announced. See what else Kroger is up to as well as other tech skirmishes in the escalating online grocery wars.
In the continuing saga of strange bedfellows teaming up to combat the threat of Amazon, a Kroger/Walgreens pilot in northern Kentucky outside Cincinnati allows shoppers to pick up Kroger orders at 13 select Walgreens and purchase Kroger products while there.
After various acquisition offers didn’t work out, club-based grocery and CPG ecommerce startup Boxed has secured a $110 million funding round, validating the company’s technology and market position as the e-grocery space continues to heat up.
Cincinnati-based grocer Kroger will start selling online into China through a new partnership with Alibaba, testing some of its natural foods line first as it makes its first international move in the expanding grocery wars. See what else the company is up to, including its pilot of driverless delivery in Scottsdale, AZ and same-day delivery.
Kroger, demonstrating why it is a force to be reckoned with in e-grocery, is now offering same-day delivery in five markets, while also testing out self-driving delivery in a Phoenix pilot and creating automated distribution centers with partner Ocado.
The advent of blockchain technology as a tool to enable secure, accurate sharing and verification across entire supply chains is fast approaching, moving it beyond the realm of Bitcoin transactions, attendees were told at Home Delivery World in Atlanta.