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Pitney Bowes Investor Looking for Changes

| Mike O'Brien

A hedge fund which made millions with its stake in GameStop before the struggling retailer became a Reddit-fueled stock phenomenon has invested in Pitney Bowes, believing its assets are undervalued, and suggesting its ecommerce unit could be sold. Hestia Capital may put forward a former Stamps.com executive as a director.

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Using Customer Delivery Personas as a Growth Tool

| Chris Jones

How do you create a positive delivery experience that offers consumers the choice they crave, translating your last mile delivery process into repeat purchases and brand loyalty? Retailers in the know are focusing on delivery segmentation to differentiate themselves, crafting customer delivery personas to inform their last mile deliveries.

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Borderfree Acquired by Global-e from Pitney Bowes

| Mike O'Brien

Borderfree, a provider of cross-border shipping acquired by Pitney Bowes in 2015, is being acquired by Israeli cross-border platform firm Global-e for $100 million in cash, about a quarter of its original price, the companies announced, adding the two will enter into a strategic partnership. The deal is expected to close in Q3.

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Domestic Parcel Growth Much Slower in 2021

| Mike O'Brien

While U.S. parcel volume rose nearly 6% to 21.5B pieces in 2021, it was the slowest growth in five years, and considerably less than the massive 31.5% gain in a pandemic-driven 2020, according to Pitney Bowes’ annual index. It also showed smaller carriers growing rapidly but still holding a tiny percentage of the overall pie.

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Amazon Surpasses FedEx in Parcel Volume

| Mike O'Brien

For the first time, Amazon Logistics surpassed a major carrier in domestic parcel volume, edging out FedEx in 2020, according to Pitney Bowes annual shipping index, although FedEx had substantially more revenue. Pitney Bowes is also predicting domestic parcel volume will nearly double between 2020 and 2026.

With Rising Parcel Costs, You Need Better Data

| Megan Rudolph

With the new year underway, you may be feeling the burden of the latest round of carrier rate and surcharge increases hitting parcel costs. In order to understand and mitigate their business impact, you need to arm yourself with information. How can you measure the net impact of these changes? It all starts with good, accurate data.

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Amazon Parcel Shipping CAGR Outpaces Growth in 13 Major Markets

| Mike O'Brien

Three out of every five parcels shipped in 13 major world markets is originating from China, and Amazon shipped more than 1.9 billion parcels in the U.S. alone in 2019, a 155% increase contributing to a five-year CAGR of 30%, according to Pitney Bowes’ annual parcel shipping index.

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Ecommerce Shipping Outlook: Q4 and the Scramble for Capacity

| Mike O'Brien

A massive shift to ecommerce has already created peak-like conditions for shippers and carriers in 2020. Now comes the actual holiday season, a huge unknown but still expected to generate staggering volumes. This report taps ecommerce logistics experts who discuss the extraordinary challenges facing shippers this Q4.

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Political Battle Over USPS Future, Fed Bailout Continues as Mail Declines

| Mike O'Brien

While the USPS gets tossed around like a political football and threatens insolvency without more federal aid, the agency continues to report poor results as already lower mail rates have fallen through the floor due to coronavirus. Meantime, Trump ally, donor and fundraiser Louis DeJoy will be the new Postmaster General.

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How to Use Free Shipping to Boost the Power of Your Holiday Emails

| Greg Zakowicz

People love free stuff, and that includes free shipping. Shouldn’t you use this powerful incentive to pump up the performance of your holiday emails? When preparing your holiday promotions, you’ll want to make it a staple of your strategy. Here’s how to incorporate free shipping into your email marketing strategy this holiday season.