Customer service is key when it comes to boosting sales, customer engagement and satisfaction. Let’s face it; a happy customer is a buying customer. In fact, according to this infographic from The National Business Research Institute, “86% of consumers have stopped doing business with a company due to a negative service experience, while 78% said they chose not to complete a transaction/purchase based on their bad experience.” This infographic also offers a few tips on creating an amazing customer service experience.
