Abison Comprehensive Commerce Suite
www.abison.com
Introduced: 2006 Version: 2.5.3 Company: Abison Contact: Scott A. Karlo, 888-877-3963, [email protected] Operating system: Windows Database: SQL/Server Open database connectivity: any ODBC database E-commerce database: MySQL E-commerce platforms integrated with: MarketLive Manifesting systems: UPS Worldship, Shiptec, HarveySoft Credit-card processors supported: Paymentech, Nova, TransFirst, Authorize.net Sales-tax systems supported: NA Accounting packages integrated with: Eagle by Activant Other modules: Purchasing, content management. Updates: Item personalization, nested kitting, back-order reallocations, unlimited inventory attributes, others. One of two systems on the PA-DSS compliant list at press time (for PABP 1.4 specifications).
ASSISTCommerce Suite
www.assistcornerstone.com
Introduced: 1990 Version: 9.2 Company: Assist Cornerstone Contact: Brenda Hansen, 801-617-1102, [email protected] Operating system: IBM OS/i5 Database: DB2 Open database connectivity: any ODBC database E-commerce database: PostGreSQL, MySQL, Oracle E-commerce platforms integrated with: Websphere Manifesting systems: Varsity (all carriers) Credit-card processors supported: Chase Paymentech, Datawire (First Data), VeriSign Sales-tax systems supported: Vertex Other modules: G/L, A/P, A/R, encryption (for PCI compliance). Updates: A new Java-based order entry application with a robust pricing engine and simple-to-complex offer management. Has completed the PABP PCI audit and is upgrading its status from PABP to PA-DSS compliancy.
Avexxis
www.avexxis.com
Introduced: 1995 Version: 7.52 Company: Avexxis Corp. Contact: John Fink, 860-676-9006 ext. 810, [email protected] Operating system: Windows, Unix, Linux Database: UniVerse Open database connectivity: SLQ/Server E-commerce database: ASP.NET E-commerce platforms integrated with: Yahoo, aspdotnetstorefront, AbleCommerce Manifesting systems: ClipperShip, Aristo, UPS, FedEx, USPS Credit-card processors supported: Paymentech, Global, Elavon, First Data Sales-tax systems supported: Taxware Accounting packages integrated with: Great Plains, Macola, Solomon Other modules: Accounting. Updates: Web portal and Web-based reporting; new inventory aging metrics, commission management, and configurable XML support.
Celerant Command Retail
www.celerant.com
Introduced: 1999 Version: 6.1.1 Company: Celerant Technology Group Contact: Michele Salerno, 718-605-7733 ext.141, [email protected] Operating system: any Database: SQL, Interbase Open database connectivity: any ODBC database E-commerce database: ColdFusion E-commerce platforms integrated with: NA Manifesting systems: NA Credit-card processors supported: Paymentech, PC Charge, most others Sales-tax systems supported: Avalara Accounting packages integrated with: QuickBooks, MAS 90/200, Great Plains Updates: The system is 100% Java-based with a services-oriented architecture. On the list of PA-DSS-compliant applications (for PABP 1.4 specs), and offers full integration of its e-commerce platform with eBay and Amazon.
CIO Direct
www.ciotech.com
Introduced: 2005 Version: A20090301 Company: CIO Technologies Contact: Gunnar Fredlund, 805-898-2444, [email protected] Operating system: Windows/MPE Database: MySQL, Image Open database connectivity: MySQL E-commerce database: IIS E-commerce platforms integrated with: Ultracart, 1ShoppingCart, Yahoo, Imformercial.TV, Zen Cart Manifesting systems: ABM, UPS WorldShip, Endicia, Abol, FedEx, DHL, LandMark, Ascent, SendSuite Credit-card processors supported: Authorize.net, IC Verify, Transfirst and PSI Gate Sales-tax systems supported: U.S. and Canadian Accounting packages integrated with: Peachtree, QuickBooks Other modules: Assembly, limited edition tracking, continuity, installment plans, consignment inventory, container receiving. Updates: Enhanced print/e-mail communication, continuity shipments, standard interfaces to carts, real-time reporting, others.
CMS, Commerce Management System
www.newhavensoftware.com
Introduced: 2006 Version: 5.2 Company: Newhaven Software; parent company is BrodieWare Ltd. Contact: Tom Danner, 425-861-7120 ext. 111, [email protected] Operating system: Windows Database: Sybase iAnywhere SQL Open database connectivity: any ODBC database E-commerce database: a proprietary application developed with LAMP (Linux, Apache, MySQL, Perl) E-commerce platforms integrated with: Yahoo Store, 1ShoppingCart, Miva, etc. plus XML Manifesting systems: Endicia.com, FedEx Ship Manager, UPS WorldShip, HaveySoft, ShipRush Credit-card processors supported: PC Charge Payment Server, Transfirst (ePay), Authorize.net Sales-tax systems supported: Exactor Accounting packages integrated with: QuickBooks Pro, Peachtree (in dev.) Other modules: purchasing, product fulfillment staging, automated imports, POS. Updates: Automated order imports with user-defined parameters, context-sensitive help, enhanced e-mail
CORESense On-Demand Retail Management Software
www.coresense.com
Introduced: 2000 Version: 5.15 Company: CORESense Contact: Chris Martin, 518-306-3043 ext. 3974, [email protected] Operating system: Linux Database: MySQL Open database connectivity: NA E-commerce database: MySQL E-commerce platforms integrated with: NA Manifesting systems: HarveySoft, WindowBook, any Credit-card processors supported: Authorize.net, PPI Sales-tax systems supported: bundled tax rules Accounting packages integrated with: QuickBooks, Intaact, MAS Other modules: affiliate marketing, multichannel support, supply chain management, product catalog/digital asset management, phone order management, loyalty programs, gift certificates and more Updates: role-based access control, customizable location and merchandise hierarchies, loyalty programs, and more
CWDirect
www.micros-retail.com
Introduced: 1994 Version: 12.5 Company: MICROS-Retail (formerly CommercialWare); parent company is Micros Systems Contact: Chris Sarne, 508-655-7500, [email protected] Operating system: OS400 Database: DB2 Open database connectivity: NA E-commerce database: MICROS-Retail eOne E-commerce platforms integrated with: Websphere, MICROS-Retail eOne, FRY OCP, ATG, MarketLive, Broadvision, others Manifesting systems: ClipperShip, Agile Ship and ScanCode all standard, plus Pitney Bowes, Aristo, others Credit-card processors supported: Chase Paymentech, FDMS, PayPal through Cardinal Commerce, BillMeLater Sales-tax systems supported: Vertex Accounting packages integrated with: Great Plains, Lawson, JDA, PeopleSoft, Peachtree, Oracle, SAP Other modules: CWCollaborate, CWLocate, CWValueCard, CWStore, CWData/Analytics. Updates: security measures adopted to ensure PA-DSS compliance, wave picking, and integration with CWLocate
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CWSerenade
www.micros-retail.com
Introduced: 2007 Version: 2.0 Company: MICROS-Retail; parent company is Micros Systems Contact: Chris Sarne, 508-655-7500, [email protected] Operating system: Windows, AIX, HPUX, Linux, OS400 Database: SQL, DB2, Oracle, Sybase Open database connectivity: NA E-commerce database: MICROS-Retail’s eOneCommerce E-commerce platforms integrated with: Websphere, MICROS-Retail eOne and FRY OCP, ATG, MarketLive, Broadvision, and others Manifesting systems: ClipperShip, Agileship, Malvern Credit-card processors supported: Chase Paymentech, BillMeLater Sales-tax systems supported: Vertex Accounting packages integrated with: Great Plains, Lawson, JDA, PeopleSoft, Peachtree, Oracle, SAP, QuickBooks Other modules: CWCollaborate, CWLocate, CWValueCard, CWStore, job scheduling, CWData/Analytics. Updates: Order API has been updated to a Web service for this Java-based solution and now supports QAS for address hygiene; support for radio frequency to perform inventory transfers
Direct 500
www.csiflorida.com
Introduced: 2005 Version: 7.0 Company: Computer Solutions Contact: Ernie Smith, 305-558-7000, [email protected] Operating system: Windows Database: SQL Open database connectivity: any ODBC database E-commerce database: Microsoft Internet Information Services, ASP.Net E-commerce platforms integrated with: NA Manifesting systems: Starship (integrated), Worldship, ClipperShip Credit-card processors supported: Paymentech, Transfirst, all processors supported by PCCharge Sales-tax systems supported: Proprietary Accounting packages integrated with: NA Other modules: HR, payroll, manufacturing, contact management, fixed asset accounting, project accounting
Directions Fulfillment System
www.peppler.com
Introduced: 1984 Version: 11 Company: Peppler & Associates Contact: Patrick Peppler, 847-382-6866, [email protected] Operating system: IBM iSeries, Windows 2003 Server, Apache Database: DB2 Open database connectivity: any ODBC database E-commerce database: Apache/Directions E-commerce platforms integrated with: NA Manifesting systems: HarveySoft, FedEx Server, FedEx Web Services, UPS WorldShip Credit-card processors supported: First Data, Litle, Chase Paymentech, VeriSign, Global Payment Systems, Nova, CyberSource Sales-tax systems supported: all states Accounting packages integrated with: Directions Financial Systems integrated, interfaces to MAS90, MAS500, BPICS Other modules: E-mail campaign management, payables, receivables, financial reporting. Updates: Call center and Web order entry modules have been rewritten
Ecometry Commerce Suite
www.escalateretail.com
Introduced: 1990 Version: 10.0 Company: Escalate Retail; parent company is Golden Gate Capital Contact: Charlene Smith, 561-454-4233, [email protected] Operating system: Window, UNIX Database: SQL 2005, Oracle Open database connectivity: any ODBC database E-commerce database: Native real-time integration to its own Java and .NET e-commerce platforms E-commerce platforms integrated with: Blue Martini, ATG, Websphere, MarketLive, Demandware Manifesting systems: NeoPost, ClipperShip, Pitney Bowes, others Credit-card processors supported: Chase Paymentech, Fifth Third Bank, First National Merchant Solutions, First Data, NPC, Litle & Co., Transfirst and RBS Lynk Sales-tax systems supported: Vertex Accounting packages integrated with: Great Plains, Lawson, Oracle, SAP, Multiview, GTS, QuickBooks, PeopleSoft, others. Other modules: CRM, guided selling, assembly, gift registry/wish list, assembly, wireless warehouse, gift cards, others. Updates: Enhanced fraud control, upgraded promotional insert management, customization filters, one-time usage offers, others
InOrder
www.morsedata.com
Introduced: 2000 Version: 7.2 Company: Morse Data Corp. Contact: Sales Dept., 888-667-7332, [email protected] Operating system: Windows 2008 Server Database: SQL/Server Open database connectivity: any ODBC database E-commerce database: .NET, ADO/ASP, Java Script E-commerce platforms integrated with: Yahoo Store and proprietary Manifesting systems: Malvern Systems, Pitney Bowes Ascent, Kewill ClipperShip, Endicia Credit-card processors supported: TransFirst, Paymentech Orbital Gateway, Authorize.Net, Signio Verisign, IC Verify, Credit Now (batch) Sales-tax systems supported: CCH ZipSales Tax Data Service Accounting packages integrated with: Great Plains, Peachtree, QuickBooks, Oracle Financials Other modules: Job cost, subscriptions, commissions, royalties, purchasing, A/P, A/R. Updates: Enhanced WMS with RF technology, enhanced picking logic and continuity order processing, more
Junction Solutions for Multichannel Retail
www.junctionsolutions.com
Introduced: 2003 Version: 2009 Company: Junction Solutions Contact: Chris Hafenscher 314-378-4578, [email protected] Operating system: Microsoft Dynamics/AX Database: SQL/Server 2005 Open database connectivity: SQL/Server 2005, Oracle, Linux E-commerce database: Junction Ecommerce On Demand E-commerce platforms integrated with: MS Commerce Server, ASP .NET, MarketLive, Demandware, Coldfusion Manifesting systems: Starship, ProShip, Pitney Bowes Credit-card processors supported: Chase Paymentech, FastTransact, DataCash Sales-tax systems supported: Vertex, CCH Accounting packages integrated with: Great Plains, Peoplesoft, JDEdwards Other modules: Telemarketing, CRM, manufacturing, supply chain management, financial management, HR, workflow, role-based menus/dashboards, document management. Updates: Microsoft’s POS 2009 is integrated to the back office Microsoft Dynamics AX and JunctionMCR solution.
MACH3
www.machsoftware.com
Introduced: 1993 Version: 2.5 Company: Data Management Associates Contact: Larry Maher, 800-660-1275, ext. 204, [email protected] Operating system: MSNT 2003,SCO UNIX, AIX, RedHat LINUX Database: IBM UniVerse 11.2 Open database connectivity: any ODBC database E-commerce database: Faircom C-tree, IBM Redback E-commerce platforms integrated with: DminSite, SiteForm, White Room, et. al. Manifesting systems: Kewill, Pitney Bowes, NeoPost, Malvern, ClipperShip, WorldShip, Harvey, RateLinx, WindowBox Credit-card processors supported: Skipjack, PCCharge, Chase Paymentech, PPI Sales-tax systems supported: NA Accounting packages integrated with: Great Plains, MAS2000, SBT, QuickBooks Other modules: Web-based query tools, personalization, gift certificates/messages, continuity, integrated fax/e-mail, continuity, manufacturing, CRM Web access. Updates: Touch screen POS, wireless RF, upgraded scan check and manifesting.
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Magstar Total Retail
www.magstarinc.com
Introduced: 1985 Version: 7x Company: Magstar Contact: Harold Cameron, 877-332-3335, ext. 229, [email protected] Operating system: Linux Database: APPGEN, SQL Open database connectivity: any ODBC database E-commerce database: any E-commerce platforms integrated with: Truition, Novator Manifesting systems: NA Credit-card processors supported: SDC, Tender Retail, Monetra, Microtrax Accounting packages integrated with: Lawson, Great Plains, Acc-Pac. Updates: Integrated an SQL business intelligence dashboard, intelligence mobile (wireless) POS, and the total warehouse management application
Mailware
www.mailware.com
Introduced: 1995 Version: 2007 Company: Core Technologies Contact: Bruce Kowkabany, 866-624-5927, ext. 3, [email protected] Operating system: Windows Database: DBISAM Open database connectivity: any ODBC database E-commerce database: NA E-commerce platforms integrated with: Yahoo, Monster Commerce, Amazon, Mailware Web, OSCommerce, others Manifesting systems: UPS Worldship, Dazzle by Endicia Credit-card processors supported: PCCharge, XCharge, PCAuthorize, ICVerify, Authorize.Net, many gateways Accounting packages integrated with: QuickBooks. Updates: Enhanced assemblies and drop-ship PO creation with ability to edit created Pos.
Mail Order Manager (M.O.M.)
www.dydacomp.com
Introduced: 1986 Version: 6.1 Company: Dydacomp Contact: Robert Coon, 800-858-3666 ext. 231, [email protected] Operating system: Windows Database: VFP/SQL Open database connectivity: any ODBC database E-commerce database: ASP E-commerce platforms integrated with: YahooStore, eBay, Amazon, MIVA, Shopsite, Channel Advisor, SiteLINK Manifesting systems: Harvey CPS, Endicia Credit-card processors supported: Vital, FDC Nashville, Paymentech, Nova, NDC Global Payments, FDC Omaha, Lynk, Concord Sales-tax systems supported: U.S., U.K., Canada Accounting packages integrated with: QuickBooks, Peachtree, Great Plains, Business Works, Microsoft Small Business accounting Other modules: Address correction, third-party e-commerce, SEO.
Mail Order Software Plus
www.datamann.com
Introduced: 1980 Version: 18.00 Company: Datamann Contact: Bill Musty, 800-451-4263, ext. 312, [email protected] Operating system: AIX/UNIX Database: Indexed Vision Open database connectivity: any ODBC database E-commerce database: Emosp (SmallTalk) E-commerce platforms integrated with: Windows-based Manifesting systems: all major Credit-card processors supported: Paymentech, Litle, FNMS Sales-tax systems supported: internal Accounting packages integrated with: ABS.
Natural Order
www.naturalsol.com
Introduced: 1999 Version: 9.3.27 Company: Natural Solutions Contact: Tyce McIntosh, 317-596-1219 ext. 204, [email protected] Operating system: Windows or Vista workstations, Windows 2003/2008 Server Database: SQL/Server Open database connectivity: any ODBC database E-commerce database: Microsoft Windows Server 2003/2008 E-commerce platforms integrated with: CommerceV.3 Manifesting systems: Kewill, Neopost, Harveysoft, Pitney Bowes, Clippership, UPS/FEDEX/DHL Credit-card processors supported: Chase Paymentech, Auric, Transfirst, others Sales-tax systems supported: Avalara Accounting packages integrated with: Macola Other modules: Financials, manufacturing.
Omnica MCR for Microsoft Dynamics AX
www.omnica.co.uk
Introduced: 2008 Version: 1.0 Company: Omnica, Ltd. (UK)/Prosource in the US Contact: April Merrill, 877-761-9990, [email protected] Operating system: Windows Database: SQL/Server Open database connectivity: any ODBC database E-commerce database: ASP.NET E-commerce platforms integrated with: NA Manifesting systems: VShip, ConnectShip Credit-card processors supported: any Sales-tax systems supported: CCH Accounting packages integrated with: NA Other modules: Manufacturing, supply chain management, accounting, HR management, mobile applications, more
OMX
www.ordermotion.com
Introduced: 1996 Version: 1.1 Company: OrderMotion Contact: Marty Fahey, 877-775-3900, [email protected] Operating system: Windows 2003 (hosted) Database: SQL/Server 2005 Open database connectivity: NA E-commerce database: Integrates with Yahoo!, Beanbasket, Amazon, Demandware, MarketLive, others E-commerce platforms integrated with: Yahoo!, Amazon, Proprietary, Modular Merchant, StoreFront, Demandware, MarketLive, OSCommerce, others Manifesting systems: UPS, FedEx, USPS Credit-card processors supported: MerchantWarehouse, Orbital (Paymentech), CyberSource, Authorize.net, VeriSign, USA ePay Accounting packages integrated with: QuickBooks, Great Plains, Epicor Other modules: E-mail campaign management, continuity.
OpenMCR
www.openmcr.com
Introduced: 2009 Version: 3.3 Company: OpenMCR LLC Contact: Mike Elder, 303-738-9085, [email protected] Operating system: Windows, Linux, or hosted option Database: Oracle Open database connectivity: any ODBC database E-commerce database: Compiere E-commerce platforms integrated with: NA Manifesting systems: any (negotiating with ProShip as default) Credit-card processors supported: multiple Sales-tax systems supported: proprietary, or Vertex, Taxware Accounting packages integrated with: NA Other modules: Full ERP, manufacturing, project accounting
Order Power!
www.csiflorida.com
Introduced: 1995 Version: 4.2 Company: Computer Solutions Contact: Ernie Smith, 305-558-7000, [email protected] Operating system: OS/400 Database: DB2 Open database connectivity: any ODBC database E-commerce database: Apache E-commerce platforms integrated with: any Manifesting systems: ClipperShip, Logistics Pro, Worldship Credit-card processors supported: Chase Paymentech, Transfirst, PC-Charge Sales-tax systems supported: Independent Accounting packages integrated with: J.D. Edwards, MAS500 Other modules: G/L, A/P, A/R, work orders, activity tracking.
ProfitCenter Software
www.profitcenter.com
Introduced: 2004 Version: 3.1 Company: ProfitCenter Software; parent company is Systemax. Contact: George Winter, 516-414-6305, [email protected] Operating system: Linux, BEA WebLogic, JAVA J2EE Database: Oracle Open database connectivity: any ODBC database E-commerce database: Integrated E-commerce platforms integrated with: on request Manifesting systems: UPS, UPS Supply Chain Services, FedEx, FedEx Smart Post, USPS, DHL, DHL SmartMail, BAX Global, Purolator, Rateware/Czar, LTLs, others Credit-card processors supported: Litle & Co, Paymentech, Authorize.net Sales-tax systems supported: NA Accounting packages integrated with: Oracle, QuickBooks, Great Plains, GTS, Lawson, Hyperion Other modules: Supply chain management, e-mail content management, ERP, Website management, vendor portal, more
Response
www.colinear.com
Introduced: 1999 Version: 10.0 Company: CoLinear System; parent company is Weaver Technology Group Contact: Scott Weaver, 1-800-265-4632, ext. 102, [email protected] Operating system: Windows Vista/XP/2000, Database: SQL/Server Open database connectivity: MS-SQL, Oracle E-commerce database: CommerceV3 E-commerce platforms integrated with: Apache, IIS, Commerce Server, others Manifesting systems: any ODBC-compliant manifest system Credit-card processors supported: Chase Paymentech, Litle, TransFirst, Nabanco, Orbital, Authorize.net, etc. Sales-tax systems supported: with Vertex, Taxware, DPI (for reporting/remittance) Accounting packages integrated with: Peachtree, Great Plains, QuickBooks, MAS 500, Macola, Accpac, others Other modules: Telephony/PBX interface/reverse phone lookup, assembly, CASS addressing advanced item personalization, continuity, others
SigmaCommerce
www.sigma-micro.com
Introduced: 2005 Version: 4.4 Company: Sigma Micro Corp. Contact: Steve Warren, 800-227-4462, [email protected] Operating system: Windows Database: SQL/Server Open database connectivity: SM/SQL E-commerce database: Windows 2003 Server E-commerce platforms integrated with: MarketLive Manifesting systems: Kewill Credit-card processors supported: Chase Paymentech, PayPal Sales-tax systems supported: Taxware Accounting packages integrated with: MAS500, QuickBooks Other modules: Financial Integration. Updates: Hold order management, ratings/reviews and blogs on e-store, single-page checkout, multi point of sale stores, e-store templates/themes, others
Sterling Multi-Channel Selling
www.sterlingcommerce.com
Introduced: 1998 Version: 8 Company: Sterling Commerce; parent company is AT&T Contact: Malathi Malla, 650-377-4585, [email protected] Operating system/database: Apache/Tomcat/Linux talking to Oracle database and IIS/BEA WebLogic/Windows talking to MS SQLServer database (configurations with IBM WebSphere, Sun Solaris, IBM AIX, HP-UX, and DB2 are also supported) Open database connectivity: any ODBC database E-commerce database: Tomcat, BEA, Solaris E-commerce platforms integrated with: NA Manifesting systems: Pier Bridge Credit-card processors supported: via gateway Sales-tax systems supported: third-party Accounting packages integrated with: SAP, Oracle, JDE, Lawson. Updates: Real-time inventory through all sales channels, order-level store pick-up functionality, others
Stone Edge Order Manager
www.stoneedge
Introduced: 2000 Version: 5.612 Company: Stone Edge Technologies Contact: Barney Stone, 215-641-1837, ext. 111, [email protected] Operating system: Windows Database: MS Access, SQL/Server Open database connectivity: any ODBC database E-commerce database: NA E-commerce platforms integrated with: Integrates with more than three dozen shopping carts and sales channels, plus has an API for generic XML interfaces Manifesting systems: any ODBC-compliant system Credit-card processors supported: Authorize.net, CyberSource, ECHO Inc., Jet Pay, LinkPoint, Payflow Pro, PC Charge, ProTX, QuickBooks Merchant Services, SkipJack, USAePay, Yahoo/First Data Sales-tax systems supported: Avatax Accounting packages integrated with: QuickBooks Other modules: Multichannel integration “e-mail merge,” notes and task management Updates: RFM features, road trips and trade shows feature, and a store setup wizard.
TernoVelocity
www.terno.com
Introduced: 1999 Version: 2.0 Company: Terno & Associates Contact: Jeff Moliterno, 330-629-7004, [email protected] Operating system: Windows, UNIX, Linux Database: IBM UniVerse Open database connectivity: any ODBC database E-commerce database: IIS, CommerceServer, Open Source E-commerce platforms integrated with: IIS, CommerceServer, LAMP (Linux, Apache, MySQL, Perl), Redback Middleware interfaces to any Manifesting systems: ClipperShip, UPS Worldship, FedEx Powership, Harvey Software, Malvern, Aristo, StarShip, any ODBC compliant Credit-card processors supported: Chase Paymentech, ICVerify, CMS FirstData Sales-tax systems supported: US and Canada Accounting packages integrated with: NA Other modules: Pick/pack productivity, bill of materials
VuePoint
www.onevue.com
Introduced: 2007 Version: 2.1 Company: OneVue Contact: Andy Pieri, 440-394-9422, ext. 710, [email protected] Operating system: Windows Database: Progress Open database connectivity: any ODBC database E-commerce database: OpenEdge E-commerce platforms integrated with: NA Manifesting systems: NA Credit-card processors supported: most via Shift4 Sales-tax systems supported: proprietary Accounting packages integrated with: QuickBooks, plan for MAS90. The system has a major focus on purchasing and store systems
| SOFTWARE | Total staff | Programmers | Support staff | Total supported installs | Total installs on current version | Number with fewer than 12 users | Number with 12-24 users | Number with 25-50 users | Number with 51-100 users | Number with more than 100 users | Avg. orders per day | Percentage of b-to-b users | Percentage of b-to-c users | Percentage that sell to both | Percentage doing at least 15% retail | Percentage that are primarily e-commerce | Avg. number IT staff on site | Hosted solution | Software installed less than $15K | Software installed $15K-$25K | Software installed $26K-$50K | Software installed $51K-$100K | Software installed $101K-$250K | Software installed more than $250K | Transaction-based fee pricing |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Abison CCS | 6 | 3 | 1 | 8 | 6 | 6 | — | 1 | 1 | — | 500 | 0% | 10% | 90% | 80% | 0 | 1-2 | O | 10% | 54% | — | 36% | — | — | NA |
| AssistCommerce Suite | 19 | 7 | 7 | 60 | 2 | 2 | 6 | 28 | 12 | 7 | 2000 | 25 | 75 | 80-90 | 20 | 10 | 1 | O | 0 | 0 | 0 | 30% | 35% | 35% | NA |
| Avexxis | 20 | 15 | 8 | 66 | 21 | 3 | 9 | 17 | 34 | 3 | 500 | 0 | 90 | 10 | 10 | 0 | 1 | O | — | — | — | AVG | — | — | NA |
| Celerant Command Retail | 65 | 18 | 25 | 245 | 195 | 80 | 35 | 34 | 93 | 3 | NA | 9000% | 5 | 5 | 100 | 3 | 0 | O | — | — | — | AVG | — | — | NA |
| CIO Direct | 5 | 4 | 0 | 150+ | 150+ | 80 | 20 | — | — | — | NA | 20 | 70 | 10 | 80 | 50 | 0 | Y | AVG | — | — | — | — | — | 35¢-10¢ |
| Commerce Management System | 12 | 3 | 6 | 260 | 260 | 152 | 77 | 21 | 10 | 0 | 70-100 | 15 | 75 | 10 | 10 | 20 | 1 | N | 60% | 22% | 13% | 4% | 1% | — | N/A |
| CORESense | 50 | 12 | 3 | 65 | 50 | 40 | 15 | 5 | 3 | 2 | 150-300 | 10 | 90 | 10 | 100 | 70 | 0-1 | Y | — | 20% | 60% | 10% | 5% | 5% | 25¢ |
| CWDirect | 600 | 115 | 35 | 82 | 66 | NA | NA | NA | NA | NA | NA | 5% | 80% | 15% | 60% | 15% | 2-5 | O | 0 | 0 | 0 | 15% | 50% | 30% | 5% |
| CWSerenade | 600 | 115 | 35 | 11 | 11 | NA | NA | NA | 5 | 6 | 3,000 | 0% | 80% | 20% | 50% | 50% | 2-5 | O | — | — | — | — | AVG | — | NA |
| Direct500 | 28 | 21 | 7 | 13 | 13 | NA | NA | NA | NA | NA | 500-2,500 | NA | NA | NA | NA | NA | 1 | N | — | — | — | AVG | — | — | NA |
| Directions | 6 | 4 | 4 | 30 | 6 | 3 | 15 | 5 | 10 | — | 50-500 | 30 | 70 | 25 | 10 | 50 | 0 | — | — | 30% | 50% | 20% | — | NA | |
| Ecometry Commerce Suite | 353 | 150 | 115 | 213 | 128 | 6 | 33 | 55 | 66 | 53 | 10,000 | 15% | 70% | 15% | 35 | 15% | 1-2 | N | — | — | — | — | AVG | — | NA |
| InOrder | 17 | 7 | 6 | 33 | 33h | 10 | 10 | 12 | 2 | 0 | 1,000 | 43 | 35 | 22 | 57 | 51 | 0.2 | O | — | — | — | — | AVG | — | NA |
| Junction Solutions | 200+ | 50 | 15 | 40 | 1 | 1 | 2 | 10 | 23 | 4 | 100-40K | 20 | 60 | 20 | 80 | 15 | 5 | O | — | — | — | — | — | 100 | NA |
| MACH3 | 12 | 9 | 5 | 43 | 8 | 5 | 11 | 17 | 8 | 4 | 1,500 | 34 | 66 | 73 | 24 | 36 | 0.5 | N | 0% | 0% | 12% | 63% | 18% | 7% | 0% |
| Magstar Total Retail | 30 | 12 | 12 | 30 | 4 | 3 | 6 | 10 | 8 | 3 | NA | 0 | 70 | 30 | 90 | 5 | 5 | N | — | — | — | AVG | — | — | NA |
| Mailware | 18 | 3 | 8 | 2000+ | 500 | NA | NA | NA | NA | NA | NA | NA | NA | NA | NA | NA | NA | N | AVG | — | — | — | — | — | NA |
| MOM | 58 | 8 | 27 | 3,873 | 3,412 | 2,866 | 581 | 270 | 154 | 2 | 100 | 20 | 60 | 20 | 10 | 40 | 1 | N | AVG | — | — | — | — | — | NA |
| MOSP | 35 | 5 | 6 | 95 | 24 | 15% | 30% | 25% | 20% | 10% | 500 | 15% | 80% | 5% | 30% | 0% | 0-1 | N | — | — | AVG | — | — | — | NA |
| NaturalOrder | 12 | 5 | 5 | 32 | 26 | 5 | 8 | 11 | 4 | 4 | 3,000 | 50 | 20 | 30 | 2 | 5 | 1 | N | 0% | 0% | 0% | 30% | 60% | 10% | NA |
| Omnica MCR | 45 | 16 | 27 | 6 UK | 4 | 0 | 0 | 1 | 2 | 1 | 2,000 | 33 | 66 | 50 | 66 | 30 | 2 | N | — | — | — | — | 50% | 50% | NA |
| OMX (Order Motion) | 20 | 9 | 3 | 250 | 250 | 50 | 50 | 75 | 50 | 25 | 100-300 | 2% | 98% | 5% | 10% | 99% | 0-2 | Y | AVG | — | — | — | — | — | % sales |
| OpenMCR | 4 | 2 | 3 | New | NA | NA | NA | NA | NA | NA | NA | NA | NA | NA | NA | NA | NA | O | — | — | AVG | — | — | — | NA |
| OrderPower! | 28 | 21 | 5 | 65 | 60 | 16 | 22 | 20 | 12 | 10 | 2,000 | 10 | 60 | 10 | 60 | 0 | 0 | O | — | — | — | AVG | — | — | NA |
| ProfitCenter Software | 85 | 29 | 28 | NA | NA | 0% | 20% | 45% | 20% | 15% | 500 | 50% | 50% | 65% | 20% | 65% | 1 | O | — | — | — | 15% | 60% | 25% | Per-user |
| Response | 4 | 2 | 2 | 625+ | 100+ | 73+ | 20+ | 14+ | 8 | 0 | 100-250+ | 10 | 90 | 40 | 10 | 25 | 0-1 | N | 72% | 16% | 19% | 3% | 0 | 0 | NA |
| SigmaCommerce | 100 | 65 | 15 | 68 | 10 | 15% | 40% | 30% | 10% | 5% | up to 40K | 10 | 60 | 30 | NA | 30% | 0-20 | Y | NA | NA | NA | NA | NA | NA | YES |
| Sterling | 2,692 | 670 | NA | 175 | 4 | NA | NA | NA | NA | NA | 100,000+ | 55% | 45% | NA | 75% | NA | NA | N | — | — | — | — | — | AVG | NA |
| Stone Edge Order Manager | 16 | 5 | 8 | 2,000 | 1,000 | NA | NA | NA | NA | NA | 50-500 | 5% | 95% | NA | NA | 90% | 0-1 | N | AVG | — | — | — | — | — | NA |
| TernoVelocity | 10 | 6 | 4 | 25 | 15 | 6 | 9 | 5 | 4 | 1 | 1-5K | 15% | 55% | 30% | 20% | 15% | 0.5-1 | N | — | 17% | 33% | 33% | 17% | — | NA |
| VuePoint | 15 | 4 | 4 | 6 | 6 | 0 | 1 | 3 | 2 | 0 | 4,000 | 20% | 80% | 10% | 20% | 60% | 2 | N | — | — | — | AVG | — | — | NA |
ABBREVIATIONS
*Being implemented
R = Replicated database
X = See system summary
P = Supported through partners
F = Future
UK = Users in the UK
AW = Through APIs and Web services
S = some
C = Custom
AVG = Average
I* = Requires “Integrator” module
D = Depends on no. of S/C
PRT = Partial
L = Local delivery
O (P) = Optional (Preferred)
| SOFTWARE | Integrated shopping cart | Complete e-commerce module | Shared database for call center and Web | Support for real-time Web order import | Display all SKU sizes/colors in OE | Fulfillment functionality | Support single inventory in multiple warehouses | Integrated manifesting | Supports non-U.S. addresses | Supports multiple currencies | Integrated accounting module | % of users with few/minor modifications | % of users with major modifications | Formal PA-DSS compliance assessment | Applied to list of validated applications | Not formally assessed, but system is compliant | Intend to be compliant by what date: | Hosted solution: PCI-compliant | Order entry/customer service | E-commerce | Contact/campaign management | Warehouse management | Fulfillment | Merchandise planning/forecasting | Customer database management | Marketing database/analytics | Retail management/POS |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Abison CCS | Y | Y | R | Y | Y | Y | Y | N | Y | N | Y | 0% | 0% | Y | L | NA | NA | NA | A-1-1 | A-1-1 | B-2-1 | B-1-1 | B-2-1 | E | A-1-1 | A-2-1 | B-NA-5 |
| AssistCommerce Suite | Y | Y | Y | Y | Y | Y | Y | N | Y | Y | Y | 60% | 40% | N | N | Y | Apr-13 | NA | A-1-1 | A-1-4 | A-1-1 | B-2-1 | A-1-1 | C-2-5 | A-2-1 | B-2-3 | D-3-5 |
| Avexxis | Y | Y | Y | Y | N | Y | Y | N | Y | N | Y | 30% | 70% | Y | N | N | Oct-13 | NA | A-1-1 | B-1-5 | D-3-5 | B-2-1 | A-2-1 | B-2-4 | C-3-3 | D-3-5 | C-2-4 |
| Celerant Command Retail | Y | Y | Y | Y | Y | Y | Y | Y | Y | Y | Y | 40% | 60% | Y | Y | NA | NA | NA | A-2-4 | A-1-4 | D-3-5 | A-1-5 | A-1-5 | B-2-5 | B-2-5 | B-2-5 | A-1-1 |
| CIO Direct | Y | Y | Y | Y | Y | Y | Y | Y | Y | N | N | 100% | 0% | NA | NA | Y | NA | Y | A-1-1 | A-1-1 | C-3-1 | A-1-1 | A-1-1 | C-3-1 | B-2-1 | C-3-1 | E |
| Commerce Management System | Y | Y | Y | Y | Y | Y | Y | Y | Y | N | Y | 90% | 10% | N | N | Y | Nov-13 | NA | A-1-1 | A-1-3 | A-1-1 | B-2-3 | A-1-1 | C-3-5 | A-2-2 | B-2-4 | B-2-4 |
| CORESense | Y | Y | Y | Y | Y | Y | Y | Y | Y | N | N | 70% | 30% | Y | N | N | Aug-13 | NA | A-1-1 | A-1-1 | B-2-1 | B-2-1 | A-1-1 | C-3-1 | A-1-1 | B-2-1 | A-2-1 |
| CWDirect | Y | Y | Y | Y | Y | Y | Y | Y | Y | Y | Y | 75% | 10% | Y | N | NA | NA | NA | A-1-1 | A-1-1 | C-2-2 | B-2-1 | A-1-1 | C-3-2 | A-2-1 | A-2-1 | A-1-1 |
| CWSerenade | Y | Y | Y | Y | Y | Y | Y | Y | Y | Y | Y | 50% | 0% | Y | N | NA | NA | NA | A-1-1 | A-1-1 | C-2-2 | B-2-1 | A-1-1 | C-3-2 | A-2-1 | A-2-1 | A-1-1 |
| Direct500 | Y | Y | Y | Y | Y | Y | N | Y | Y | Y | Y | 100% | 0% | N | N | N | 2010 | NA | A-1-NA | A-1-NA | A-1-NA | A-1-NA | B-2-NA | A-2-NA | B-2-NA | A-2-NA | C-2-NA |
| Directions | Y | Y | Y | Y | Y | Y | Y | Y | Y | N | Y | 10% | 30% | N | N | Y | Jul-13 | NA | A-1-1 | A-1-3 | B-2-1 | A-2-1 | A-1-1 | B-2-2 | A-1-1 | B-2-2 | B-2-5 |
| Ecometry Commerce Suite | Y | Y | Y | Y | Y | Y | Y | Y | Y | Y | Y | 40% | 15% | Y | Y | NA | NA | NA | A-1-1 | A-1-2 | A-1-1 | A-2-1 | A-2-1 | B-2-2 | A-1-1 | B-2-2 | B-2-4 |
| InOrder | Y | Y | Y | Y | Y | Y | Y | Y | Y | Y | Y | 70% | 30% | N | N | Y | Oct-13 | NA | A-1-1 | A-2-2- | B-2-2 | A-1-1 | A-1-1 | A-1-1 | B-2-1 | B-2-3 | A-2-4 |
| Junction Solutions | Y | Y | Y | Y | Y | Y | Y | Y | Y | Y | Y | 70% | 30% | — | — | — | — | — | A-1-1 | A-1-5 | A-2-1 | B-2-1 | A-2-1 | A-2-5 | B-2-1 | A-1-5 | A-1-5 |
| MACH3 | Y | Y | Y | Y | Y | Y | Y | Y | Y | N | Y | 80% | 20% | N | N | Y | TBD | NA | A-1-1 | B-2-1 | B-2-2 | A-1-1 | A-1-1 | B-2-2 | A-1-1 | A-2-1 | A-2-4 |
| Magstar Total Retail | N | N | Y | Y | Y | Y | Y | Y | Y | Y | Y | 20% | 10% | NA | NA | NA | NA | NA | A-2-1 | C-2-5 | B-2-1 | A-1-1 | B-1-1 | B-1-1 | A-1-1 | A-1-1 | NA |
| Mailware | Y | Y | Y | Y | Y | Y | Y | Y | Y | Y | N | 80% | 20% | N | N | Y | Jun-13 | NA | A-1-1 | A-1-4 | A-1-2 | A-2-2 | A-1-1 | C-3-5 | A-2-1 | B-2-2 | C-3-5 |
| MOM | Y | Y | Y | Y | Y | Y | Y | Y | Y | Y | N | 15% | 5% | Y | N | NA | Aug-13 | NA | A-1-1 | A-1-4 | A-2-3 | B-2-3 | A-1-1 | B-2-3 | A-2-1 | B-1-2 | B-2-5 |
| MOSP | Y | Y | Y | Y | Y | Y | Y | Y | Y | Y | Y | 75% | 25% | N | N | Y | NA | NA | A-1-1 | A-2-3 | A-1-1 | A-2-1 | A-1-1 | B-2-1 | A-1-1 | B-2-1 | B-3-4 |
| NaturalOrder | Y | Y | N | Y | Y | Y | Y | Y | Y | Y | Y | 90% | 10% | Y | N | Y | TBD | NA | A-1-1 | B-2-5 | B-2-1 | A-2-1 | B-2-1 | C-2-2 | A-1-1 | A-1-1 | C-3-5 |
| Omnica MCR | Y | Y | Y | Y | Y | Y | Y | Y | Y | Y | Y | 80% | 20% | N | N | Y | Y | NA | A-1-1 | A-1-4 | A-2-2 | A-1-3 | A-1-3 | A-2-3 | B-2-1 | B-2-3 | B-2-5 |
| OMX (Order Motion) | N | N | Y | Y | Y | Y | N | N | Y | Y | N | 75% | 25% | Y | Y | NA | May-13 | NA | A-1-1 | A-2-1 | A-1-2 | B-2-2 | A-1-1 | A-1-2 | A-2-2 | B-2-3 | B-2-3 |
| OpenMCR | Y | Y | Y | Y | Y | Y | Y | Y | Y | Y | Y | NA | NA | N | N | N | Oct-13 | NA | A-1-NA | B-2-NA | A-1-NA | A-1-NA | A-2-NA | B-2-NA | A-2-NA | A-1-NA | C-3-NA |
| OrderPower! | Y | Y | Y | Y | Y | Y | Y | Y | Y | N | Y | 75% | 25% | N | N | Y | NA | NA | A-1-NA | A-1-NA | A-2-NA | A-2-NA | A-1-NA | B-2-NA | A-1-NA | B-2-NA | E |
| ProfitCenter Software | Y | Y | Y | Y | Y | Y | Y | Y | Y | Y | Y | 80% | 10% | Y | Y | Y | NA | Y | A-1-1 | A-1-1 | A-1-1 | A-2-2 | A-2-1 | B-2-5 | A-1-1 | B-2-1 | B-2-4 |
| Response | Y | N | N | Y | D | Y | Y | Y | Y | N | N | 40% | 60% | N | N | Y | Jul-14 | NA | A-1-1 | B-1-2 | A-1-5 | B-2-1 | A-2-1 | C-2-4 | A-1-1 | B-2-1 | C-2-5 |
| SigmaCommerce | Y | Y | Y | Y | N | Y | Y | Y | Y | N | Y | 95% | 5% | N | N | Y | May-13 | Jun-13 | A-1-1 | A-1-3 | A-2-4 | B-2-1 | A-2-1 | A-1-1 | B-2-1 | A-1-4 | B-3-3 |
| Sterling | Y | Y | Y | Y | Y | Y | Y | Y | Y | Y | Y | NA | NA | N | N | Y | Jan-14 | NA | A-2-NA | A-1-NA | D-3-NA | A-1-NA | A-1-NA | E | D-3-NA | E-3-NA | B-2-NA |
| Stone Edge Order Manager | N | N | Y | N | N | Y | N | Y | N | N | N | 95% | 5% | N | N | N | Jan-14 | NA | A-2-1 | A-1-1 | D-NA-NA | D-3-4 | A-1-4 | D-3-5 | C-3-4 | E | B-1-5 |
| TernoVelocity | Y | Y | Y | Y | Y | Y | Y | Y | Y | Y | Y | 60% | 30% | N | N | Y | NA | NA | A-1-1 | A-1-3 | B-2-5 | B-2-3 | A-2-1 | B-2-3 | A-1-1 | A-1-2 | A-2-4 |
| VuePoint | Y | Y | Y | Y | N | Y | Y | N | Y | F | Y | 95% | 5% | Y | N | N | Oct-13 | NA | A-1-1 | B-1-5 | D-3-5 | B-2-1 | A-2-1 | B-2-4 | C-3-3 | D-3-5 | C-2-4 |
ABBREVIATIONS
AW = Through APIs and Web services
C = Can be customized
F = Future
L = Local delivery
P = Supported through partners
PRT = Partial
R = Replicated database
S = Some
KEY: Grade – Rank – % user base
GRADE
A = This is a major strength of our application suite
B = Above average in functionality and feature set
C = We offer and support this in our application suite
D = This is a minor element in our application suite
E = We do not support this in our application suite
RANK
1 = We are a market leader here
2 = We are competitive
3 = Support basic functionality only
* Being implemented
% installed base using this
1 = >90%
2 = 75%-89%
3 = 50%-74%
4 = 25%-49%
5 = <25%
ProfitCenter Software
www.profitcenter.com
Introduced: 2004 Version: 3.1 Company: ProfitCenter Software; parent company is Systemax. Contact: George Winter, 516-414-6305, [email protected] Operating system: Linux, BEA WebLogic, JAVA J2EE Database: Oracle Open database connectivity: any ODBC database E-commerce database: Integrated E-commerce platforms integrated with: on request Manifesting systems: UPS, UPS Supply Chain Services, FedEx, FedEx Smart Post, USPS, DHL, DHL SmartMail, BAX Global, Purolator, Rateware/Czar, LTLs, others Credit-card processors supported: Litle & Co, Paymentech, Authorize.net Sales-tax systems supported: NA Accounting packages integrated with: Oracle, QuickBooks, Great Plains, GTS, Lawson, Hyperion Other modules: Supply chain management, e-mail content management, ERP, Website management, vendor portal, more
Response
www.colinear.com
Introduced: 1999 Version: 10.0 Company: CoLinear System; parent company is Weaver Technology Group Contact: Scott Weaver, 1-800-265-4632, ext. 102, [email protected] Operating system: Windows Vista/XP/2000, Database: SQL/Server Open database connectivity: MS-SQL, Oracle E-commerce database: CommerceV3 E-commerce platforms integrated with: Apache, IIS, Commerce Server, others Manifesting systems: any ODBC-compliant manifest system Credit-card processors supported: Chase Paymentech, Litle, TransFirst, Nabanco, Orbital, Authorize.net, etc. Sales-tax systems supported: with Vertex, Taxware, DPI (for reporting/remittance) Accounting packages integrated with: Peachtree, Great Plains, QuickBooks, MAS 500, Macola, Accpac, others Other modules: Telephony/PBX interface/reverse phone lookup, assembly, CASS addressing advanced item personalization, continuity, others
SigmaCommerce
www.sigma-micro.com
Introduced: 2005 Version: 4.4 Company: Sigma Micro Corp. Contact: Steve Warren, 800-227-4462, [email protected] Operating system: Windows Database: SQL/Server Open database connectivity: SM/SQL E-commerce database: Windows 2003 Server E-commerce platforms integrated with: MarketLive Manifesting systems: Kewill Credit-card processors supported: Chase Paymentech, PayPal Sales-tax systems supported: Taxware Accounting packages integrated with: MAS500, QuickBooks Other modules: Financial Integration. Updates: Hold order management, ratings/reviews and blogs on e-store, single-page checkout, multi point of sale stores, e-store templates/themes, others
Sterling Multi-Channel Selling
www.sterlingcommerce.com
Introduced: 1998 Version: 8 Company: Sterling Commerce; parent company is AT&T Contact: Malathi Malla, 650-377-4585, [email protected] Operating system/database: Apache/Tomcat/Linux talking to Oracle database and IIS/BEA WebLogic/Windows talking to MS SQLServer database (configurations with IBM WebSphere, Sun Solaris, IBM AIX, HP-UX, and DB2 are also supported) Open database connectivity: any ODBC database E-commerce database: Tomcat, BEA, Solaris E-commerce platforms integrated with: NA Manifesting systems: Pier Bridge Credit-card processors supported: via gateway Sales-tax systems supported: third-party Accounting packages integrated with: SAP, Oracle, JDE, Lawson. Updates: Real-time inventory through all sales channels, order-level store pick-up functionality, others
Stone Edge Order Manager
www.stoneedge
Introduced: 2000 Version: 5.612 Company: Stone Edge Technologies Contact: Barney Stone, 215-641-1837, ext. 111, [email protected] Operating system: Windows Database: MS Access, SQL/Server Open database connectivity: any ODBC database E-commerce database: NA E-commerce platforms integrated with: Integrates with more than three dozen shopping carts and sales channels, plus has an API for generic XML interfaces Manifesting systems: any ODBC-compliant system Credit-card processors supported: Authorize.net, CyberSource, ECHO Inc., Jet Pay, LinkPoint, Payflow Pro, PC Charge, ProTX, QuickBooks Merchant Services, SkipJack, USAePay, Yahoo/First Data Sales-tax systems supported: Avatax Accounting packages integrated with: QuickBooks Other modules: Multichannel integration “e-mail merge,” notes and task management Updates: RFM features, road trips and trade shows feature, and a store setup wizard.
TernoVelocity
www.terno.com
Introduced: 1999 Version: 2.0 Company: Terno & Associates Contact: Jeff Moliterno, 330-629-7004, [email protected] Operating system: Windows, UNIX, Linux Database: IBM UniVerse Open database connectivity: any ODBC database E-commerce database: IIS, CommerceServer, Open Source E-commerce platforms integrated with: IIS, CommerceServer, LAMP (Linux, Apache, MySQL, Perl), Redback Middleware interfaces to any Manifesting systems: ClipperShip, UPS Worldship, FedEx Powership, Harvey Software, Malvern, Aristo, StarShip, any ODBC compliant Credit-card processors supported: Chase Paymentech, ICVerify, CMS FirstData Sales-tax systems supported: US and Canada Accounting packages integrated with: NA Other modules: Pick/pack productivity, bill of materials
VuePoint
www.onevue.com
Introduced: 2007 Version: 2.1 Company: OneVue Contact: Andy Pieri, 440-394-9422, ext. 710, [email protected] Operating system: Windows Database: Progress Open database connectivity: any ODBC database E-commerce database: OpenEdge E-commerce platforms integrated with: NA Manifesting systems: NA Credit-card processors supported: most via Shift4 Sales-tax systems supported: proprietary Accounting packages integrated with: QuickBooks, plan for MAS90. The system has a major focus on purchasing and store systems
| SOFTWARE | Total staff | Programmers | Support staff | Total supported installs | Total installs on current version | Number with fewer than 12 users | Number with 12-24 users | Number with 25-50 users | Number with 51-100 users | Number with more than 100 users | Avg. orders per day | Percentage of b-to-b users | Percentage of b-to-c users | Percentage that sell to both | Percentage doing at least 15% retail | Percentage that are primarily e-commerce | Avg. number IT staff on site | Hosted solution | Software installed less than $15K | Software installed $15K-$25K | Software installed $26K-$50K | Software installed $51K-$100K | Software installed $101K-$250K | Software installed more than $250K | Transaction-based fee pricing |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Abison CCS | 6 | 3 | 1 | 8 | 6 | 6 | — | 1 | 1 | — | 500 | 0% | 10% | 90% | 80% | 0 | 1-2 | O | 10% | 54% | — | 36% | — | — | NA |
| AssistCommerce Suite | 19 | 7 | 7 | 60 | 2 | 2 | 6 | 28 | 12 | 7 | 2000 | 25 | 75 | 80-90 | 20 | 10 | 1 | O | 0 | 0 | 0 | 30% | 35% | 35% | NA |
| Avexxis | 20 | 15 | 8 | 66 | 21 | 3 | 9 | 17 | 34 | 3 | 500 | 0 | 90 | 10 | 10 | 0 | 1 | O | — | — | — | AVG | — | — | NA |
| Celerant Command Retail | 65 | 18 | 25 | 245 | 195 | 80 | 35 | 34 | 93 | 3 | NA | 9000% | 5 | 5 | 100 | 3 | 0 | O | — | — | — | AVG | — | — | NA |
| CIO Direct | 5 | 4 | 0 | 150+ | 150+ | 80 | 20 | — | — | — | NA | 20 | 70 | 10 | 80 | 50 | 0 | Y | AVG | — | — | — | — | — | 35¢-10¢ |
| Commerce Management System | 12 | 3 | 6 | 260 | 260 | 152 | 77 | 21 | 10 | 0 | 70-100 | 15 | 75 | 10 | 10 | 20 | 1 | N | 60% | 22% | 13% | 4% | 1% | — | N/A |
| CORESense | 50 | 12 | 3 | 65 | 50 | 40 | 15 | 5 | 3 | 2 | 150-300 | 10 | 90 | 10 | 100 | 70 | 0-1 | Y | — | 20% | 60% | 10% | 5% | 5% | 25¢ |
| CWDirect | 600 | 115 | 35 | 82 | 66 | NA | NA | NA | NA | NA | NA | 5% | 80% | 15% | 60% | 15% | 2-5 | O | 0 | 0 | 0 | 15% | 50% | 30% | 5% |
| CWSerenade | 600 | 115 | 35 | 11 | 11 | NA | NA | NA | 5 | 6 | 3,000 | 0% | 80% | 20% | 50% | 50% | 2-5 | O | — | — | — | — | AVG | — | NA |
| Direct500 | 28 | 21 | 7 | 13 | 13 | NA | NA | NA | NA | NA | 500-2,500 | NA | NA | NA | NA | NA | 1 | N | — | — | — | AVG | — | — | NA |
| Directions | 6 | 4 | 4 | 30 | 6 | 3 | 15 | 5 | 10 | — | 50-500 | 30 | 70 | 25 | 10 | 50 | 0 | — | — | 30% | 50% | 20% | — | NA | |
| Ecometry Commerce Suite | 353 | 150 | 115 | 213 | 128 | 6 | 33 | 55 | 66 | 53 | 10,000 | 15% | 70% | 15% | 35 | 15% | 1-2 | N | — | — | — | — | AVG | — | NA |
| InOrder | 17 | 7 | 6 | 33 | 33h | 10 | 10 | 12 | 2 | 0 | 1,000 | 43 | 35 | 22 | 57 | 51 | 0.2 | O | — | — | — | — | AVG | — | NA |
| Junction Solutions | 200+ | 50 | 15 | 40 | 1 | 1 | 2 | 10 | 23 | 4 | 100-40K | 20 | 60 | 20 | 80 | 15 | 5 | O | — | — | — | — | — | 100 | NA |
| MACH3 | 12 | 9 | 5 | 43 | 8 | 5 | 11 | 17 | 8 | 4 | 1,500 | 34 | 66 | 73 | 24 | 36 | 0.5 | N | 0% | 0% | 12% | 63% | 18% | 7% | 0% |
| Magstar Total Retail | 30 | 12 | 12 | 30 | 4 | 3 | 6 | 10 | 8 | 3 | NA | 0 | 70 | 30 | 90 | 5 | 5 | N | — | — | — | AVG | — | — | NA |
| Mailware | 18 | 3 | 8 | 2000+ | 500 | NA | NA | NA | NA | NA | NA | NA | NA | NA | NA | NA | NA | N | AVG | — | — | — | — | — | NA |
| MOM | 58 | 8 | 27 | 3,873 | 3,412 | 2,866 | 581 | 270 | 154 | 2 | 100 | 20 | 60 | 20 | 10 | 40 | 1 | N | AVG | — | — | — | — | — | NA |
| MOSP | 35 | 5 | 6 | 95 | 24 | 15% | 30% | 25% | 20% | 10% | 500 | 15% | 80% | 5% | 30% | 0% | 0-1 | N | — | — | AVG | — | — | — | NA |
| NaturalOrder | 12 | 5 | 5 | 32 | 26 | 5 | 8 | 11 | 4 | 4 | 3,000 | 50 | 20 | 30 | 2 | 5 | 1 | N | 0% | 0% | 0% | 30% | 60% | 10% | NA |
| Omnica MCR | 45 | 16 | 27 | 6 UK | 4 | 0 | 0 | 1 | 2 | 1 | 2,000 | 33 | 66 | 50 | 66 | 30 | 2 | N | — | — | — | — | 50% | 50% | NA |
| OMX (Order Motion) | 20 | 9 | 3 | 250 | 250 | 50 | 50 | 75 | 50 | 25 | 100-300 | 2% | 98% | 5% | 10% | 99% | 0-2 | Y | AVG | — | — | — | — | — | % sales |
| OpenMCR | 4 | 2 | 3 | New | NA | NA | NA | NA | NA | NA | NA | NA | NA | NA | NA | NA | NA | O | — | — | AVG | — | — | — | NA |
| OrderPower! | 28 | 21 | 5 | 65 | 60 | 16 | 22 | 20 | 12 | 10 | 2,000 | 10 | 60 | 10 | 60 | 0 | 0 | O | — | — | — | AVG | — | — | NA |
| ProfitCenter Software | 85 | 29 | 28 | NA | NA | 0% | 20% | 45% | 20% | 15% | 500 | 50% | 50% | 65% | 20% | 65% | 1 | O | — | — | — | 15% | 60% | 25% | Per-user |
| Response | 4 | 2 | 2 | 625+ | 100+ | 73+ | 20+ | 14+ | 8 | 0 | 100-250+ | 10 | 90 | 40 | 10 | 25 | 0-1 | N | 72% | 16% | 19% | 3% | 0 | 0 | NA |
| SigmaCommerce | 100 | 65 | 15 | 68 | 10 | 15% | 40% | 30% | 10% | 5% | up to 40K | 10 | 60 | 30 | NA | 30% | 0-20 | Y | NA | NA | NA | NA | NA | NA | YES |
| Sterling | 2,692 | 670 | NA | 175 | 4 | NA | NA | NA | NA | NA | 100,000+ | 55% | 45% | NA | 75% | NA | NA | N | — | — | — | — | — | AVG | NA |
| Stone Edge Order Manager | 16 | 5 | 8 | 2,000 | 1,000 | NA | NA | NA | NA | NA | 50-500 | 5% | 95% | NA | NA | 90% | 0-1 | N | AVG | — | — | — | — | — | NA |
| TernoVelocity | 10 | 6 | 4 | 25 | 15 | 6 | 9 | 5 | 4 | 1 | 1-5K | 15% | 55% | 30% | 20% | 15% | 0.5-1 | N | — | 17% | 33% | 33% | 17% | — | NA |
| VuePoint | 15 | 4 | 4 | 6 | 6 | 0 | 1 | 3 | 2 | 0 | 4,000 | 20% | 80% | 10% | 20% | 60% | 2 | N | — | — | — | AVG | — | — | NA |
ABBREVIATIONS
*Being implemented
R = Replicated database
X = See system summary
P = Supported through partners
F = Future
UK = Users in the UK
AW = Through APIs and Web services
S = some
C = Custom
AVG = Average
I* = Requires “Integrator” module
D = Depends on no. of S/C
PRT = Partial
L = Local delivery
O (P) = Optional (Preferred)
| SOFTWARE | Integrated shopping cart | Complete e-commerce module | Shared database for call center and Web | Support for real-time Web order import | Display all SKU sizes/colors in OE | Fulfillment functionality | Support single inventory in multiple warehouses | Integrated manifesting | Supports non-U.S. addresses | Supports multiple currencies | Integrated accounting module | % of users with few/minor modifications | % of users with major modifications | Formal PA-DSS compliance assessment | Applied to list of validated applications | Not formally assessed, but system is compliant | Intend to be compliant by what date: | Hosted solution: PCI-compliant | Order entry/customer service | E-commerce | Contact/campaign management | Warehouse management | Fulfillment | Merchandise planning/forecasting | Customer database management | Marketing database/analytics | Retail management/POS |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Abison CCS | Y | Y | R | Y | Y | Y | Y | N | Y | N | Y | 0% | 0% | Y | L | NA | NA | NA | A-1-1 | A-1-1 | B-2-1 | B-1-1 | B-2-1 | E | A-1-1 | A-2-1 | B-NA-5 |
| AssistCommerce Suite | Y | Y | Y | Y | Y | Y | Y | N | Y | Y | Y | 60% | 40% | N | N | Y | Apr-13 | NA | A-1-1 | A-1-4 | A-1-1 | B-2-1 | A-1-1 | C-2-5 | A-2-1 | B-2-3 | D-3-5 |
| Avexxis | Y | Y | Y | Y | N | Y | Y | N | Y | N | Y | 30% | 70% | Y | N | N | Oct-13 | NA | A-1-1 | B-1-5 | D-3-5 | B-2-1 | A-2-1 | B-2-4 | C-3-3 | D-3-5 | C-2-4 |
| Celerant Command Retail | Y | Y | Y | Y | Y | Y | Y | Y | Y | Y | Y | 40% | 60% | Y | Y | NA | NA | NA | A-2-4 | A-1-4 | D-3-5 | A-1-5 | A-1-5 | B-2-5 | B-2-5 | B-2-5 | A-1-1 |
| CIO Direct | Y | Y | Y | Y | Y | Y | Y | Y | Y | N | N | 100% | 0% | NA | NA | Y | NA | Y | A-1-1 | A-1-1 | C-3-1 | A-1-1 | A-1-1 | C-3-1 | B-2-1 | C-3-1 | E |
| Commerce Management System | Y | Y | Y | Y | Y | Y | Y | Y | Y | N | Y | 90% | 10% | N | N | Y | Nov-13 | NA | A-1-1 | A-1-3 | A-1-1 | B-2-3 | A-1-1 | C-3-5 | A-2-2 | B-2-4 | B-2-4 |
| CORESense | Y | Y | Y | Y | Y | Y | Y | Y | Y | N | N | 70% | 30% | Y | N | N | Aug-13 | NA | A-1-1 | A-1-1 | B-2-1 | B-2-1 | A-1-1 | C-3-1 | A-1-1 | B-2-1 | A-2-1 |
| CWDirect | Y | Y | Y | Y | Y | Y | Y | Y | Y | Y | Y | 75% | 10% | Y | N | NA | NA | NA | A-1-1 | A-1-1 | C-2-2 | B-2-1 | A-1-1 | C-3-2 | A-2-1 | A-2-1 | A-1-1 |
| CWSerenade | Y | Y | Y | Y | Y | Y | Y | Y | Y | Y | Y | 50% | 0% | Y | N | NA | NA | NA | A-1-1 | A-1-1 | C-2-2 | B-2-1 | A-1-1 | C-3-2 | A-2-1 | A-2-1 | A-1-1 |
| Direct500 | Y | Y | Y | Y | Y | Y | N | Y | Y | Y | Y | 100% | 0% | N | N | N | 2010 | NA | A-1-NA | A-1-NA | A-1-NA | A-1-NA | B-2-NA | A-2-NA | B-2-NA | A-2-NA | C-2-NA |
| Directions | Y | Y | Y | Y | Y | Y | Y | Y | Y | N | Y | 10% | 30% | N | N | Y | Jul-13 | NA | A-1-1 | A-1-3 | B-2-1 | A-2-1 | A-1-1 | B-2-2 | A-1-1 | B-2-2 | B-2-5 |
| Ecometry Commerce Suite | Y | Y | Y | Y | Y | Y | Y | Y | Y | Y | Y | 40% | 15% | Y | Y | NA | NA | NA | A-1-1 | A-1-2 | A-1-1 | A-2-1 | A-2-1 | B-2-2 | A-1-1 | B-2-2 | B-2-4 |
| InOrder | Y | Y | Y | Y | Y | Y | Y | Y | Y | Y | Y | 70% | 30% | N | N | Y | Oct-13 | NA | A-1-1 | A-2-2- | B-2-2 | A-1-1 | A-1-1 | A-1-1 | B-2-1 | B-2-3 | A-2-4 |
| Junction Solutions | Y | Y | Y | Y | Y | Y | Y | Y | Y | Y | Y | 70% | 30% | — | — | — | — | — | A-1-1 | A-1-5 | A-2-1 | B-2-1 | A-2-1 | A-2-5 | B-2-1 | A-1-5 | A-1-5 |
| MACH3 | Y | Y | Y | Y | Y | Y | Y | Y | Y | N | Y | 80% | 20% | N | N | Y | TBD | NA | A-1-1 | B-2-1 | B-2-2 | A-1-1 | A-1-1 | B-2-2 | A-1-1 | A-2-1 | A-2-4 |
| Magstar Total Retail | N | N | Y | Y | Y | Y | Y | Y | Y | Y | Y | 20% | 10% | NA | NA | NA | NA | NA | A-2-1 | C-2-5 | B-2-1 | A-1-1 | B-1-1 | B-1-1 | A-1-1 | A-1-1 | NA |
| Mailware | Y | Y | Y | Y | Y | Y | Y | Y | Y | Y | N | 80% | 20% | N | N | Y | Jun-13 | NA | A-1-1 | A-1-4 | A-1-2 | A-2-2 | A-1-1 | C-3-5 | A-2-1 | B-2-2 | C-3-5 |
| MOM | Y | Y | Y | Y | Y | Y | Y | Y | Y | Y | N | 15% | 5% | Y | N | NA | Aug-13 | NA | A-1-1 | A-1-4 | A-2-3 | B-2-3 | A-1-1 | B-2-3 | A-2-1 | B-1-2 | B-2-5 |
| MOSP | Y | Y | Y | Y | Y | Y | Y | Y | Y | Y | Y | 75% | 25% | N | N | Y | NA | NA | A-1-1 | A-2-3 | A-1-1 | A-2-1 | A-1-1 | B-2-1 | A-1-1 | B-2-1 | B-3-4 |
| NaturalOrder | Y | Y | N | Y | Y | Y | Y | Y | Y | Y | Y | 90% | 10% | Y | N | Y | TBD | NA | A-1-1 | B-2-5 | B-2-1 | A-2-1 | B-2-1 | C-2-2 | A-1-1 | A-1-1 | C-3-5 |
| Omnica MCR | Y | Y | Y | Y | Y | Y | Y | Y | Y | Y | Y | 80% | 20% | N | N | Y | Y | NA | A-1-1 | A-1-4 | A-2-2 | A-1-3 | A-1-3 | A-2-3 | B-2-1 | B-2-3 | B-2-5 |
| OMX (Order Motion) | N | N | Y | Y | Y | Y | N | N | Y | Y | N | 75% | 25% | Y | Y | NA | May-13 | NA | A-1-1 | A-2-1 | A-1-2 | B-2-2 | A-1-1 | A-1-2 | A-2-2 | B-2-3 | B-2-3 |
| OpenMCR | Y | Y | Y | Y | Y | Y | Y | Y | Y | Y | Y | NA | NA | N | N | N | Oct-13 | NA | A-1-NA | B-2-NA | A-1-NA | A-1-NA | A-2-NA | B-2-NA | A-2-NA | A-1-NA | C-3-NA |
| OrderPower! | Y | Y | Y | Y | Y | Y | Y | Y | Y | N | Y | 75% | 25% | N | N | Y | NA | NA | A-1-NA | A-1-NA | A-2-NA | A-2-NA | A-1-NA | B-2-NA | A-1-NA | B-2-NA | E |
| ProfitCenter Software | Y | Y | Y | Y | Y | Y | Y | Y | Y | Y | Y | 80% | 10% | Y | Y | Y | NA | Y | A-1-1 | A-1-1 | A-1-1 | A-2-2 | A-2-1 | B-2-5 | A-1-1 | B-2-1 | B-2-4 |
| Response | Y | N | N | Y | D | Y | Y | Y | Y | N | N | 40% | 60% | N | N | Y | Jul-14 | NA | A-1-1 | B-1-2 | A-1-5 | B-2-1 | A-2-1 | C-2-4 | A-1-1 | B-2-1 | C-2-5 |
| SigmaCommerce | Y | Y | Y | Y | N | Y | Y | Y | Y | N | Y | 95% | 5% | N | N | Y | May-13 | Jun-13 | A-1-1 | A-1-3 | A-2-4 | B-2-1 | A-2-1 | A-1-1 | B-2-1 | A-1-4 | B-3-3 |
| Sterling | Y | Y | Y | Y | Y | Y | Y | Y | Y | Y | Y | NA | NA | N | N | Y | Jan-14 | NA | A-2-NA | A-1-NA | D-3-NA | A-1-NA | A-1-NA | E | D-3-NA | E-3-NA | B-2-NA |
| Stone Edge Order Manager | N | N | Y | N | N | Y | N | Y | N | N | N | 95% | 5% | N | N | N | Jan-14 | NA | A-2-1 | A-1-1 | D-NA-NA | D-3-4 | A-1-4 | D-3-5 | C-3-4 | E | B-1-5 |
| TernoVelocity | Y | Y | Y | Y | Y | Y | Y | Y | Y | Y | Y | 60% | 30% | N | N | Y | NA | NA | A-1-1 | A-1-3 | B-2-5 | B-2-3 | A-2-1 | B-2-3 | A-1-1 | A-1-2 | A-2-4 |
| VuePoint | Y | Y | Y | Y | N | Y | Y | N | Y | F | Y | 95% | 5% | Y | N | N | Oct-13 | NA | A-1-1 | B-1-5 | D-3-5 | B-2-1 | A-2-1 | B-2-4 | C-3-3 | D-3-5 | C-2-4 |
ABBREVIATIONS
AW = Through APIs and Web services
C = Can be customized
F = Future
L = Local delivery
P = Supported through partners
PRT = Partial
R = Replicated database
S = Some
KEY: Grade – Rank – % user base
GRADE
A = This is a major strength of our application suite
B = Above average in functionality and feature set
C = We offer and support this in our application suite
D = This is a minor element in our application suite
E = We do not support this in our application suite
RANK
1 = We are a market leader here
2 = We are competitive
3 = Support basic functionality only
* Being implemented
% installed base using this
1 = >90%
2 = 75%-89%
3 = 50%-74%
4 = 25%-49%
5 = <25%
| SOFTWARE | Total staff | Programmers | Support staff | Total supported installs | Total installs on current version | Number with fewer than 12 users | Number with 12-24 users | Number with 25-50 users | Number with 51-100 users | Number with more than 100 users | Avg. orders per day | Percentage of b-to-b users | Percentage of b-to-c users | Percentage that sell to both | Percentage doing at least 15% retail | Percentage that are primarily e-commerce | Avg. number IT staff on site | Hosted solution | Software installed less than $15K | Software installed $15K-$25K | Software installed $26K-$50K | Software installed $51K-$100K | Software installed $101K-$250K | Software installed more than $250K | Transaction-based fee pricing |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Abison CCS | 6 | 3 | 1 | 8 | 6 | 6 | — | 1 | 1 | — | 500 | 0% | 10% | 90% | 80% | 0 | 1-2 | O | 10% | 54% | — | 36% | — | — | NA |
| AssistCommerce Suite | 19 | 7 | 7 | 60 | 2 | 2 | 6 | 28 | 12 | 7 | 2000 | 25 | 75 | 80-90 | 20 | 10 | 1 | O | 0 | 0 | 0 | 30% | 35% | 35% | NA |
| Avexxis | 20 | 15 | 8 | 66 | 21 | 3 | 9 | 17 | 34 | 3 | 500 | 0 | 90 | 10 | 10 | 0 | 1 | O | — | — | — | AVG | — | — | NA |
| Celerant Command Retail | 65 | 18 | 25 | 245 | 195 | 80 | 35 | 34 | 93 | 3 | NA | 9000% | 5 | 5 | 100 | 3 | 0 | O | — | — | — | AVG | — | — | NA |
| CIO Direct | 5 | 4 | 0 | 150+ | 150+ | 80 | 20 | — | — | — | NA | 20 | 70 | 10 | 80 | 50 | 0 | Y | AVG | — | — | — | — | — | 35¢-10¢ |
| Commerce Management System | 12 | 3 | 6 | 260 | 260 | 152 | 77 | 21 | 10 | 0 | 70-100 | 15 | 75 | 10 | 10 | 20 | 1 | N | 60% | 22% | 13% | 4% | 1% | — | N/A |
| CORESense | 50 | 12 | 3 | 65 | 50 | 40 | 15 | 5 | 3 | 2 | 150-300 | 10 | 90 | 10 | 100 | 70 | 0-1 | Y | — | 20% | 60% | 10% | 5% | 5% | 25¢ |
| CWDirect | 600 | 115 | 35 | 82 | 66 | NA | NA | NA | NA | NA | NA | 5% | 80% | 15% | 60% | 15% | 2-5 | O | 0 | 0 | 0 | 15% | 50% | 30% | 5% |
| CWSerenade | 600 | 115 | 35 | 11 | 11 | NA | NA | NA | 5 | 6 | 3,000 | 0% | 80% | 20% | 50% | 50% | 2-5 | O | — | — | — | — | AVG | — | NA |
| Direct500 | 28 | 21 | 7 | 13 | 13 | NA | NA | NA | NA | NA | 500-2,500 | NA | NA | NA | NA | NA | 1 | N | — | — | — | AVG | — | — | NA |
| Directions | 6 | 4 | 4 | 30 | 6 | 3 | 15 | 5 | 10 | — | 50-500 | 30 | 70 | 25 | 10 | 50 | 0 | — | — | 30% | 50% | 20% | — | NA | |
| Ecometry Commerce Suite | 353 | 150 | 115 | 213 | 128 | 6 | 33 | 55 | 66 | 53 | 10,000 | 15% | 70% | 15% | 35 | 15% | 1-2 | N | — | — | — | — | AVG | — | NA |
| InOrder | 17 | 7 | 6 | 33 | 33h | 10 | 10 | 12 | 2 | 0 | 1,000 | 43 | 35 | 22 | 57 | 51 | 0.2 | O | — | — | — | — | AVG | — | NA |
| Junction Solutions | 200+ | 50 | 15 | 40 | 1 | 1 | 2 | 10 | 23 | 4 | 100-40K | 20 | 60 | 20 | 80 | 15 | 5 | O | — | — | — | — | — | 100 | NA |
| MACH3 | 12 | 9 | 5 | 43 | 8 | 5 | 11 | 17 | 8 | 4 | 1,500 | 34 | 66 | 73 | 24 | 36 | 0.5 | N | 0% | 0% | 12% | 63% | 18% | 7% | 0% |
| Magstar Total Retail | 30 | 12 | 12 | 30 | 4 | 3 | 6 | 10 | 8 | 3 | NA | 0 | 70 | 30 | 90 | 5 | 5 | N | — | — | — | AVG | — | — | NA |
| Mailware | 18 | 3 | 8 | 2000+ | 500 | NA | NA | NA | NA | NA | NA | NA | NA | NA | NA | NA | NA | N | AVG | — | — | — | — | — | NA |
| MOM | 58 | 8 | 27 | 3,873 | 3,412 | 2,866 | 581 | 270 | 154 | 2 | 100 | 20 | 60 | 20 | 10 | 40 | 1 | N | AVG | — | — | — | — | — | NA |
| MOSP | 35 | 5 | 6 | 95 | 24 | 15% | 30% | 25% | 20% | 10% | 500 | 15% | 80% | 5% | 30% | 0% | 0-1 | N | — | — | AVG | — | — | — | NA |
| NaturalOrder | 12 | 5 | 5 | 32 | 26 | 5 | 8 | 11 | 4 | 4 | 3,000 | 50 | 20 | 30 | 2 | 5 | 1 | N | 0% | 0% | 0% | 30% | 60% | 10% | NA |
| Omnica MCR | 45 | 16 | 27 | 6 UK | 4 | 0 | 0 | 1 | 2 | 1 | 2,000 | 33 | 66 | 50 | 66 | 30 | 2 | N | — | — | — | — | 50% | 50% | NA |
| OMX (Order Motion) | 20 | 9 | 3 | 250 | 250 | 50 | 50 | 75 | 50 | 25 | 100-300 | 2% | 98% | 5% | 10% | 99% | 0-2 | Y | AVG | — | — | — | — | — | % sales |
| OpenMCR | 4 | 2 | 3 | New | NA | NA | NA | NA | NA | NA | NA | NA | NA | NA | NA | NA | NA | O | — | — | AVG | — | — | — | NA |
| OrderPower! | 28 | 21 | 5 | 65 | 60 | 16 | 22 | 20 | 12 | 10 | 2,000 | 10 | 60 | 10 | 60 | 0 | 0 | O | — | — | — | AVG | — | — | NA |
| ProfitCenter Software | 85 | 29 | 28 | NA | NA | 0% | 20% | 45% | 20% | 15% | 500 | 50% | 50% | 65% | 20% | 65% | 1 | O | — | — | — | 15% | 60% | 25% | Per-user |
| Response | 4 | 2 | 2 | 625+ | 100+ | 73+ | 20+ | 14+ | 8 | 0 | 100-250+ | 10 | 90 | 40 | 10 | 25 | 0-1 | N | 72% | 16% | 19% | 3% | 0 | 0 | NA |
| SigmaCommerce | 100 | 65 | 15 | 68 | 10 | 15% | 40% | 30% | 10% | 5% | up to 40K | 10 | 60 | 30 | NA | 30% | 0-20 | Y | NA | NA | NA | NA | NA | NA | YES |
| Sterling | 2,692 | 670 | NA | 175 | 4 | NA | NA | NA | NA | NA | 100,000+ | 55% | 45% | NA | 75% | NA | NA | N | — | — | — | — | — | AVG | NA |
| Stone Edge Order Manager | 16 | 5 | 8 | 2,000 | 1,000 | NA | NA | NA | NA | NA | 50-500 | 5% | 95% | NA | NA | 90% | 0-1 | N | AVG | — | — | — | — | — | NA |
| TernoVelocity | 10 | 6 | 4 | 25 | 15 | 6 | 9 | 5 | 4 | 1 | 1-5K | 15% | 55% | 30% | 20% | 15% | 0.5-1 | N | — | 17% | 33% | 33% | 17% | — | NA |
| VuePoint | 15 | 4 | 4 | 6 | 6 | 0 | 1 | 3 | 2 | 0 | 4,000 | 20% | 80% | 10% | 20% | 60% | 2 | N | — | — | — | AVG | — | — | NA |
ABBREVIATIONS
*Being implemented
R = Replicated database
X = See system summary
P = Supported through partners
F = Future
UK = Users in the UK
AW = Through APIs and Web services
S = some
C = Custom
AVG = Average
I* = Requires “Integrator” module
D = Depends on no. of S/C
PRT = Partial
L = Local delivery
O (P) = Optional (Preferred)
| SOFTWARE | Integrated shopping cart | Complete e-commerce module | Shared database for call center and Web | Support for real-time Web order import | Display all SKU sizes/colors in OE | Fulfillment functionality | Support single inventory in multiple warehouses | Integrated manifesting | Supports non-U.S. addresses | Supports multiple currencies | Integrated accounting module | % of users with few/minor modifications | % of users with major modifications | Formal PA-DSS compliance assessment | Applied to list of validated applications | Not formally assessed, but system is compliant | Intend to be compliant by what date: | Hosted solution: PCI-compliant | Order entry/customer service | E-commerce | Contact/campaign management | Warehouse management | Fulfillment | Merchandise planning/forecasting | Customer database management | Marketing database/analytics | Retail management/POS |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Abison CCS | Y | Y | R | Y | Y | Y | Y | N | Y | N | Y | 0% | 0% | Y | L | NA | NA | NA | A-1-1 | A-1-1 | B-2-1 | B-1-1 | B-2-1 | E | A-1-1 | A-2-1 | B-NA-5 |
| AssistCommerce Suite | Y | Y | Y | Y | Y | Y | Y | N | Y | Y | Y | 60% | 40% | N | N | Y | Apr-13 | NA | A-1-1 | A-1-4 | A-1-1 | B-2-1 | A-1-1 | C-2-5 | A-2-1 | B-2-3 | D-3-5 |
| Avexxis | Y | Y | Y | Y | N | Y | Y | N | Y | N | Y | 30% | 70% | Y | N | N | Oct-13 | NA | A-1-1 | B-1-5 | D-3-5 | B-2-1 | A-2-1 | B-2-4 | C-3-3 | D-3-5 | C-2-4 |
| Celerant Command Retail | Y | Y | Y | Y | Y | Y | Y | Y | Y | Y | Y | 40% | 60% | Y | Y | NA | NA | NA | A-2-4 | A-1-4 | D-3-5 | A-1-5 | A-1-5 | B-2-5 | B-2-5 | B-2-5 | A-1-1 |
| CIO Direct | Y | Y | Y | Y | Y | Y | Y | Y | Y | N | N | 100% | 0% | NA | NA | Y | NA | Y | A-1-1 | A-1-1 | C-3-1 | A-1-1 | A-1-1 | C-3-1 | B-2-1 | C-3-1 | E |
| Commerce Management System | Y | Y | Y | Y | Y | Y | Y | Y | Y | N | Y | 90% | 10% | N | N | Y | Nov-13 | NA | A-1-1 | A-1-3 | A-1-1 | B-2-3 | A-1-1 | C-3-5 | A-2-2 | B-2-4 | B-2-4 |
| CORESense | Y | Y | Y | Y | Y | Y | Y | Y | Y | N | N | 70% | 30% | Y | N | N | Aug-13 | NA | A-1-1 | A-1-1 | B-2-1 | B-2-1 | A-1-1 | C-3-1 | A-1-1 | B-2-1 | A-2-1 |
| CWDirect | Y | Y | Y | Y | Y | Y | Y | Y | Y | Y | Y | 75% | 10% | Y | N | NA | NA | NA | A-1-1 | A-1-1 | C-2-2 | B-2-1 | A-1-1 | C-3-2 | A-2-1 | A-2-1 | A-1-1 |
| CWSerenade | Y | Y | Y | Y | Y | Y | Y | Y | Y | Y | Y | 50% | 0% | Y | N | NA | NA | NA | A-1-1 | A-1-1 | C-2-2 | B-2-1 | A-1-1 | C-3-2 | A-2-1 | A-2-1 | A-1-1 |
| Direct500 | Y | Y | Y | Y | Y | Y | N | Y | Y | Y | Y | 100% | 0% | N | N | N | 2010 | NA | A-1-NA | A-1-NA | A-1-NA | A-1-NA | B-2-NA | A-2-NA | B-2-NA | A-2-NA | C-2-NA |
| Directions | Y | Y | Y | Y | Y | Y | Y | Y | Y | N | Y | 10% | 30% | N | N | Y | Jul-13 | NA | A-1-1 | A-1-3 | B-2-1 | A-2-1 | A-1-1 | B-2-2 | A-1-1 | B-2-2 | B-2-5 |
| Ecometry Commerce Suite | Y | Y | Y | Y | Y | Y | Y | Y | Y | Y | Y | 40% | 15% | Y | Y | NA | NA | NA | A-1-1 | A-1-2 | A-1-1 | A-2-1 | A-2-1 | B-2-2 | A-1-1 | B-2-2 | B-2-4 |
| InOrder | Y | Y | Y | Y | Y | Y | Y | Y | Y | Y | Y | 70% | 30% | N | N | Y | Oct-13 | NA | A-1-1 | A-2-2- | B-2-2 | A-1-1 | A-1-1 | A-1-1 | B-2-1 | B-2-3 | A-2-4 |
| Junction Solutions | Y | Y | Y | Y | Y | Y | Y | Y | Y | Y | Y | 70% | 30% | — | — | — | — | — | A-1-1 | A-1-5 | A-2-1 | B-2-1 | A-2-1 | A-2-5 | B-2-1 | A-1-5 | A-1-5 |
| MACH3 | Y | Y | Y | Y | Y | Y | Y | Y | Y | N | Y | 80% | 20% | N | N | Y | TBD | NA | A-1-1 | B-2-1 | B-2-2 | A-1-1 | A-1-1 | B-2-2 | A-1-1 | A-2-1 | A-2-4 |
| Magstar Total Retail | N | N | Y | Y | Y | Y | Y | Y | Y | Y | Y | 20% | 10% | NA | NA | NA | NA | NA | A-2-1 | C-2-5 | B-2-1 | A-1-1 | B-1-1 | B-1-1 | A-1-1 | A-1-1 | NA |
| Mailware | Y | Y | Y | Y | Y | Y | Y | Y | Y | Y | N | 80% | 20% | N | N | Y | Jun-13 | NA | A-1-1 | A-1-4 | A-1-2 | A-2-2 | A-1-1 | C-3-5 | A-2-1 | B-2-2 | C-3-5 |
| MOM | Y | Y | Y | Y | Y | Y | Y | Y | Y | Y | N | 15% | 5% | Y | N | NA | Aug-13 | NA | A-1-1 | A-1-4 | A-2-3 | B-2-3 | A-1-1 | B-2-3 | A-2-1 | B-1-2 | B-2-5 |
| MOSP | Y | Y | Y | Y | Y | Y | Y | Y | Y | Y | Y | 75% | 25% | N | N | Y | NA | NA | A-1-1 | A-2-3 | A-1-1 | A-2-1 | A-1-1 | B-2-1 | A-1-1 | B-2-1 | B-3-4 |
| NaturalOrder | Y | Y | N | Y | Y | Y | Y | Y | Y | Y | Y | 90% | 10% | Y | N | Y | TBD | NA | A-1-1 | B-2-5 | B-2-1 | A-2-1 | B-2-1 | C-2-2 | A-1-1 | A-1-1 | C-3-5 |
| Omnica MCR | Y | Y | Y | Y | Y | Y | Y | Y | Y | Y | Y | 80% | 20% | N | N | Y | Y | NA | A-1-1 | A-1-4 | A-2-2 | A-1-3 | A-1-3 | A-2-3 | B-2-1 | B-2-3 | B-2-5 |
| OMX (Order Motion) | N | N | Y | Y | Y | Y | N | N | Y | Y | N | 75% | 25% | Y | Y | NA | May-13 | NA | A-1-1 | A-2-1 | A-1-2 | B-2-2 | A-1-1 | A-1-2 | A-2-2 | B-2-3 | B-2-3 |
| OpenMCR | Y | Y | Y | Y | Y | Y | Y | Y | Y | Y | Y | NA | NA | N | N | N | Oct-13 | NA | A-1-NA | B-2-NA | A-1-NA | A-1-NA | A-2-NA | B-2-NA | A-2-NA | A-1-NA | C-3-NA |
| OrderPower! | Y | Y | Y | Y | Y | Y | Y | Y | Y | N | Y | 75% | 25% | N | N | Y | NA | NA | A-1-NA | A-1-NA | A-2-NA | A-2-NA | A-1-NA | B-2-NA | A-1-NA | B-2-NA | E |
| ProfitCenter Software | Y | Y | Y | Y | Y | Y | Y | Y | Y | Y | Y | 80% | 10% | Y | Y | Y | NA | Y | A-1-1 | A-1-1 | A-1-1 | A-2-2 | A-2-1 | B-2-5 | A-1-1 | B-2-1 | B-2-4 |
| Response | Y | N | N | Y | D | Y | Y | Y | Y | N | N | 40% | 60% | N | N | Y | Jul-14 | NA | A-1-1 | B-1-2 | A-1-5 | B-2-1 | A-2-1 | C-2-4 | A-1-1 | B-2-1 | C-2-5 |
| SigmaCommerce | Y | Y | Y | Y | N | Y | Y | Y | Y | N | Y | 95% | 5% | N | N | Y | May-13 | Jun-13 | A-1-1 | A-1-3 | A-2-4 | B-2-1 | A-2-1 | A-1-1 | B-2-1 | A-1-4 | B-3-3 |
| Sterling | Y | Y | Y | Y | Y | Y | Y | Y | Y | Y | Y | NA | NA | N | N | Y | Jan-14 | NA | A-2-NA | A-1-NA | D-3-NA | A-1-NA | A-1-NA | E | D-3-NA | E-3-NA | B-2-NA |
| Stone Edge Order Manager | N | N | Y | N | N | Y | N | Y | N | N | N | 95% | 5% | N | N | N | Jan-14 | NA | A-2-1 | A-1-1 | D-NA-NA | D-3-4 | A-1-4 | D-3-5 | C-3-4 | E | B-1-5 |
| TernoVelocity | Y | Y | Y | Y | Y | Y | Y | Y | Y | Y | Y | 60% | 30% | N | N | Y | NA | NA | A-1-1 | A-1-3 | B-2-5 | B-2-3 | A-2-1 | B-2-3 | A-1-1 | A-1-2 | A-2-4 |
| VuePoint | Y | Y | Y | Y | N | Y | Y | N | Y | F | Y | 95% | 5% | Y | N | N | Oct-13 | NA | A-1-1 | B-1-5 | D-3-5 | B-2-1 | A-2-1 | B-2-4 | C-3-3 | D-3-5 | C-2-4 |
ABBREVIATIONS
AW = Through APIs and Web services
C = Can be customized
>
F = Future
L = Local delivery
P = Supported through partners
PRT = Partial
R = Replicated database
S = Some
KEY: Grade – Rank – % user base
GRADE
A = This is a major strength of our application suite
B = Above average in functionality and feature set
C = We offer and support this in our application suite
D = This is a minor element in our application suite
E = We do not support this in our application suite
RANK
1 = We are a market leader here
2 = We are competitive
3 = Support basic functionality only
* Being implemented
1 = >90%
2 = 75%-89%
3 = 50%-74%
4 = 25%-49%
5 = <25%