Are you paying your operations employees enough? Or with the weaker economy, could you now fill that open fulfillment-manager job for less than you paid the last worker? The 2002 National Salary Guide for direct marketing and telesales employees, from New York-based executive recruiters Crandall Associates, may help you evaluate your present situation and your future plans. But when reviewing these figures, culled from discussions and interviews with Crandall’s network of contacts, keep in mind such factors as your company’s annual sales, the number of management layers, the unique requirements of the position, benefits, and location when determining a fair salary for the positions at your company.
| CUSTOMER SERVICE MANAGER | |
|---|---|
| Years experience | Salary range |
| 1-3 | $45,300-$53,500 |
| 4-7 | $48,100-$57,200 |
| 7+ | $56,400-$65,600 |
| FULFILLMENT MANAGER | |
| Years experience | Salary range |
| 1-3 | $47,000-$54,200 |
| 4-7 | $52,300-$59,900 |
| 7+ | $57,500-$67,200 |
| OPERATIONS DIRECTOR | |
| Years experience | Salary range |
| 1-3 | $77,000-$84,900 |
| 4-7 | $83,900-$93,300 |
| 7+ | $92,800-$113,700 |
| TELESALES DIRECTOR, INBOUND | |
| Years experience | Salary range |
| 1-3 | $71,000-$79,900 |
| 4-7 | $80,200-$92,000 |
| 7+ | $88,800-$99,300 |
| TELESALES MANAGER, INBOUND | |
| Years experience | Salary range |
| 1-3 | $51,600-$62,800 |
| 4-7 | $61,000-$69,200 |
| 7+ | $66,600-$71,900 |
| WAREHOUSE MANAGER | |
| Years experience | Salary range |
| 1-3 | $51,200-$56,300 |
| 4-7 | $54,700-$63,800 |
| 7+ | $62,600-$68,900 |