This month, The Secret Shopper went on a mall crawl, visiting the retail locations of multichannel marketers in Connecticut, New York, and Texas to see if their catalogs were available.
| COMPANY | CATALOG IN STORE? |
|---|---|
| American Eagle Outfitters | yes |
| Banana Republic | yes (3 stores) |
| Bath & Body Works | no (2 stores) |
| The Body Shop | no |
| Bombay & Co. | yes |
| Brooks Brothers | yes (2 stores); no (1 store) |
| Brookstone | yes (2 stores) |
| Coach | yes (2 stores) |
| Colorado Pen Co. | no |
| Crabtree & Evelyn | yes (1 store); no (1 store) |
| Crate & Barrel | yes (1 store); no (1 store) |
| The Discovery Store | no (2 stores) |
| The Disney Store | yes |
| Eddie Bauer | yes (2 stores); no (1 store — though it had Web kiosks and catalogs for in-store use) |
| FAO Schwarz | no |
| Godiva | yes (2 stores) |
| Hanna Andersson | yes (only upon request) |
| Harry and David | yes (all three Bear Creek books) |
| Hold Everything! | yes |
| J. Crew | yes (1 store); no (1 store) |
| Limited Too | no |
| L’Occitane | yes (but Spanish-language only) |
| Macy’s | yes |
| Motherhood Maternity | no |
| Naturalizer | yes |
| Pottery Barn | yes (3 stores) |
| Restoration Hardware | yes (2 stores) |
| The Sharper Image | yes (1 store); no (1 store) |
| Talbots | yes (2 stores; though in one, only upon request); no (1 store) |
| Talbots Kids | yes |
| Victoria’s Secret | yes (3 stores, though in one, it cost $5, refunded upon purchase); no (1 store) |
| Williams-Sonoma | yes (2 stores) |
| Yankee Candle | yes |