Since U.S. online merchants take the leading role in selling internationally, DHL eCommerce will make substantial investments in the United States in the next years and expand its capabilities to serve businesses selling abroad significantly. Here’s a look at DHL’s $137 million cross-border plan.
As it continues to hit roadblocks in the U.S., Amazon has announced a partnership with the UK government to experiment with drone delivery of small parcels through its Amazon Prime Air unit. Meantime 7-11 has beaten Amazon to the punch, delivering Slurpees and other essential items to a family in Reno, NV in the first U.S. commercial drone delivery.
Are you an industry professional with a great merchant story to tell that will educate and inform your peers? Come share your insights at Operations Summit 2017, March 27-29 in in Pittsburgh – the only conference exclusively about direct-to-customer and omnichannel operations. Send us your proposed session topic and speakers by Sept. 30 for consideration.
Driven by ecommerce demand and competitive pressure, UPS is testing Saturday delivery this summer, reportedly in Atlanta, Philadelphia and Los Angeles. The volume of shipments will determine continuation and future expansion of the service.
Nordstrom has invested an undisclosed sum in drop shipping firm Dsco, formerly Dropship Commerce, in order to grow its ecommerce business. See how this will enable Nordstrom to reduce its inventory levels and shift holding costs to its suppliers.
While bundled pricing from a major national carrier can seem like a good deal, there are a number of advantages to diversifying your overall shipping mix. Here are 6 concrete benefits e-retailers are seeing from unbundling and spreading out their shipping volume.
With expectations so high and pressure to consistently delight a daily reality, shipping and delivery is a huge component of the overall customer experience. So being atop the industry in this category is no small feat. Find out what Apple did to win the 2016 Excellence in Customer Experience award at Operations Summit for best shipping and delivery experience.
Amazon’s second-annual Prime Day could be a game-changer for same-day delivery. But it could also be a huge headache for Amazon come July 12. There’s a chance Amazon’s Seller Fulfiller Prime program may give the marketplace a black eye this Prime Day.
Following a pilot program at eight locations in Chicago begun last year, UPS is expanding its self-serve pickup lockers to 300 locations in five states by the end of the year, with lockers in eight additional states planned in 2017. UPS sees this as a way to increase consumer choice, provide value to retail customers and drive network optimization through increasing delivery density.
UPS executives said they will continue to place a $1 billion bet on new technology each year, including major investments in facility automation, robotics and even drones to conduct tasks such as aircraft inspections and inventory counts. See what else the company disclosed about its strategy and operations during media day at its Atlanta headquarters.