Amazon has taken the unusual step of limiting Fulfillment by Amazon warehouses and services to existing sellers until Dec. 19, to deal with capacity issues. See what an industry analyst has to say about the significance of the move and its impact.
R² Freight & Logistics, Inc., a provider of intermodal, truckload, LTL and flatbed freight services, has acquired the transportation services division of Integrated Distribution Services, Inc. (IDS) in a management buyout. See what the new owner has to say about the rationale for the deal.
Once again, the folks at ShipStation have provided a useful infographic that provides the shipping cutoff dates for the various services provided by FedEx, UPS and the U.S. Postal Service. See what the latest dates are that packages can be picked up by major carriers in order to get to their destinations by Christmas Day.
With customer expectations rising, merchants are turning to personalized customer delivery for their next competitive advantage. Personalizing the delivery experience requires knowledge of the order and customer history to map to the best method of delivery. Download this report on improving your customer’s delivery experience and learn how to manage customer expectations and increase loyalty, why consumers want to be kept in the loop regarding shipping and delivery dates, how you can own the last-mile delivery experience this holiday season, and more.
Nordstrom, Costco and UPS have joined with a team from the University of Washington in Seattle to study solutions to last-mile delivery issues in urban areas. See what the group is charged with doing, and learn more on this topic in a session at Operations Summit 2017, March 27-29 in Pittsburgh, PA.
When it comes to delivering a superior direct-to-customer customer experience, the seller needs to maintain control. Once the purchase has been made, the information about the package is the number-one thing that the consumer is looking for.
As your business grows, a clearly outlined shipping and returns policy on your website will help set customer expectations and guide your customer service team. Here are 5 steps that will help you achieve these two important goals.
A little over a month after major Korean freighter line Hanjin shut down due to financial issues, the effects are still being felt by retailers in terms of shipment delays from Asia. But it remains unclear what impact it will have on the peak holiday season starting on Cyber Weekend. See how the crisis affected shipments by Ascena Retail Group.
The recently announced rate changes from FedEx reflect both the continual cat-and-mouse game with main rival UPS, as well as a bigger hit on ecommerce shippers as carriers look to recover the higher cost of moving more and more online orders. See what analysts and experts have to say about the impact of the new rates.
FedEx rate increases for 2017 have been announced by the carrier, including an average increase of 4.9% for ground and home delivery, and 3.9% for U.S. domestic, U.S. export and U.S. import services. See what other changes the carrier is making.