Harry & David’s winning ways

| Jim Tierney

What Makes an Award Winning Catalog? Neal Schuler, senior vice president for Harry & David, took attendees inside the food gifts mailer’s bag of tricks

Order Management Systems Spotlight

| MCM staff

Systems expert Ernie Schell knows order management systems. Schell has once again put together his order management software roundup for Multichannel Merchant

1Q Sales Slip At Schein

| MCM staff

Medical, dental, and veterinary products supplier Henry Schein reported a 2.2% decrease in first-quarter sales, while first-quarter net income rose 8.4%, to $59.3 million, up from $54.7 million in the same period last year.

Uproar over the Country Store

| MCM staff

ABOUT SIX MONTHS AGO, our copy editor pointed out to me that the venerable Vermont Country Store catalog had started selling sexual aids like intimate

Surveying the software landscape

| Curt Barry

Multichannel merchants shopping for direct and retail systems have long complained that there were few choices in terms of vendors and their offerings.

From OMS to IPR

| Jeff Morris

As the direct marketing industry has evolved into multichannel selling, its system requirements have evolved as well, says systems guru Ernie Schell.