Rough First Quarter for Talbots
In announcing The Talbots
Channel Integration
9 Questions for Choosing the Right Home-Agent Provider, Part One
In evaluating providers of home-based agents, many organizations make the mistake of focusing on tangibles such as skill-based routing, digital recording, real-time reporting, e-mail and chat capabilities, and redundant system configurations.
Live from ACCM: The Audience Choice Awards Winners Are…
Boston–Nearly 700 people voted in MULTICHANNEL MERCHANT’s first-ever Audience Choice Awards,
Live from ACCM: What Would L.L. Bean Have Done?
Boston–During his Tuesday morning keynote address, L.L. Bean chairman and former president Leon Gorman recalled his grandfather
Live from ACCM: The Finer Points of Friendlier Forecasting
Boston–It doesn
Staples Buys American Identity
Staples has acquired American Identity, a multichannel distributor of corporate branded merchandise,
Black Box CEO Resigns
Fred Young resigned unexpectedly on Tuesday as CEO of Black Box Corp.
Live from ACCM: Hitting the Moving Customer Acquisition Target
Boston–With more prospecting channels available to multichannel merchants, deciding how to allocate your customer-acquisition funds
2007 MCM Award Winners
MULTICHANNEL MERCHANT today announced the winners of its 2007 MCM Awards at a luncheon ceremony at the Annual Conference for Catalog & Multichannel Merchants (ACCM).