key performance indicators, KPIs, operations and fulfillment, warehouse/distribution Center, distribution center, direct-to-consumer, direct-to-consumer operations, performance metrics, employee productivity, employee coaching, manager training

Menlo Establishes New Logistics Hub for Fox Head in Europe

| Tim Parry

Menlo will provide transport management services for inbound product and distribution to the Fox dealer network; inventory and warehousing management and order fulfilment and dispatch. The facility will utilize Fox’s voice recognition technology.

Join us for the 2013 Operations Summit Conference

| MCM staff

Direct-to-customer merchandise sales are skyrocketing. Whether you sell to consumers or businesses, your direct-to-customer sales will be a crucial part of future growth and strategy. Which is why we are inviting you to attend the only conference exclusively about ecommerce and catalog operations & fulfillment: the 2013 Operations Summit.

Brands Need to Reduce Operations Friction

| Jim Tierney

Reducing friction, which can lead to customer risk, cost time, aggravation, complaints, and negative word of mouth, is imperative for brands today. Find out how to reduce any potential operations friction.

12 Ways to Compete With AmazonSupply.com

| Erin Lynch

Even though Amazon.com announced the beta launch of AmazonSupply, a store for business and industry folks, it doesn’t mean the end for distributors and wholesalers. Here are 12 ways you can successfully compete against the online juggernaut.

Fifth Gear Expands Operations in Northeast U.S.

| MCM staff

Fifth Gear, a provider of outsourced order fulfillment services, has expanded operations with its lease of a 115,000-square-foot fulfillment center in Hazleton, Pennsylvania. Fifth Gear specializes in services for direct retailers in the ecommerce and catalog channels including order fulfillment, contact center support, ecommerce technology and marketing services.