Critical Issues and Trends

| Melissa Dowling

Increasing competition from manufacturers and retailers entering the catalog and Web selling channels was ranked the second most pressing marketing concern

Listen Up

| MCM staff

We all know the drill. An order comes in, and the picker has to wade through sheets of labels to know what to pick. It takes time, and he also has to report that it’s complete. But there’s another way. The worker gets the order through a headset. When he’s finished, he says

The Layout of the Land

| MCM staff

When L.L. Bean began expanding its stores beyond its Freeport, ME-based flagship location, the venerable outdoor gear and apparel cataloger was challenged

Deal making dwindles

| Jim Tierney

If industry watchers were expecting a flurry of post-postal rate hike mergers and acquisitions, that hasn’t happened

A Lowe’s moment

| MCM staff

Home improvement retailer Lowe’s certainly started the season on the wrong foot. A holiday catalog the company published last month included the headline

GIVE THEM WHAT THEY WANT

| Jim Tierney

Boy meets girl. Boy proposes to girl. Boy and girl head down to the local department store and register for home items, such as place settings, stemware,