TALES FROM THE FRONT
Not fazed by power outage On July 24 a Multichannel Merchant staffer received the following e-mail from gifts, jewelry, and tabletop items cataloger/retailer
Marketing
Footwear mailers step up on the list growth
Catalogs that specialize in footwear (as opposed to apparel merchants that include shoes as part of their merchandise mix) account for about 6% of all
21st ANNUAL MULTICHANNEL MERCHANT AWARDS
We’ve said it before, but it bears repeating: The Annual Multichannel Merchant Awards aren’t a beauty contest. That’s as true this year as it has been
BEYOND SCHEDULING
Optimization is not just for search engines. The latest buzzword to hit the contact center scene is workforce optimization, which some describe as workforce
Gifts Title Coming From Restoration Hardware
Home decor and furniture merchant Restoration Hardware is keeping the spin-offs coming.
Road Runner Sports Races Towards Retail
San Diego-based running equipment and apparel cataloger Road Runner Sports is revving up its retail expansion plans.
Nordstrom To Expand Cedar Rapids DC
Seattle-based cataloger/retailer Nordstrom said on Aug. 29, it plans to expand its Cedar Rapids, IA-based fulfillment and contact centers. The expansion will coincide with the company’s updating of its direct business’ inventory systems.
Bassett Furniture Launches Consumer Catalog
Bassett Furniture may have been founded in 1902, but that doesn
Turning the Traditional Contact Center into a Customer-Centric Profit Center
The conventional, transaction-based contact center is going the way of the pay phone: fast disappearing. Whereas the recent wireless boom has made coin-operated telecommunications virtually non-existent, evolving business needs have enabled the contact center to shed its black-and-white, service-based platform. Companies in every market of the retail industry are wise to embrace the changing face of the contact center and the opportunities this presents for the organization as well as the consumer.
Multichannel Campaigns: Filling in the Gaps in Your Data
Marketing programs must be relevant, timely, and built upon a credible foundation of meaningful information