Just in time for Christmas, the U.S. Postal Service is teaming up with 1-800-Flowers in San Francisco to offer same-day delivery services. The test fulfillment option should run for about a year in the city, but the postal service is confident it could bring the fast shipping option to other metro areas.
While various shipping options such as same-day delivery and in-store pickup are becoming common place for many retailers, the concepts are beginning to change the way consumers shop. Here are a few tips from Shop.org on how to master your fulfillment options to best meet your customers needs.
A new survey of online shoppers revealed consumers have higher expectations of online shopping than ever before. ShopRunner conducted the survey and found that consumers are not concerned solely about free shipping on purchases, but free return shipping is increasingly at the forefront of their needs.
Multichannel Merchant Associate Editor Erin Lynch details her experience of returning an in store item after a mobile purchase on Cyber Monday using Old Navy
An internal email inside an unsealed class-action lawsuit alleges that FedEx has been overcharging many of its commercial and government customers for years. The plaintiffs in the lawsuit are claiming that the shipping company violated federal civil racketeering laws and are seeking three times the amount of the overcharges.
Office Depot has announced that customers can now pick up most of its online inventory at a traditional brick and mortar store within an hour of ordering from the web.
Free Shipping Day is Dec. 17, and more than $1 billion in ecommerce sales will be generated that day. To score sales wins on Free Shipping Day, merchants need to promote what discount they offer widely, while at the same time clearly communicating deadlines and limitations.
Dec. 10 is the busiest shipping day of the year for FedEx and according to an article by CNBC, couriers and drivers will be responsible for 19 million packages on that day alone.
High-end leather goods retailer, Dooney & Bourke, is anticipating a boost in sales and a better shipping service for international shoppers through the use of a new Pitney Bowes ecommerce software. The retailer expects that the new program will take the guessing game out of international shipping costs for consumers.
Retailers are finding that when they implement ship-from-store capabilities in the traditional brick-and-mortar store, they are able to fulfill orders that otherwise may have been lost. Here is a look at how Nordstrom, Toys R Us and Macy’s are doing it.