Operations & Fulfillment
Is Your Warehouse Ready For Black Friday and Cyber Monday?
Black Friday and Cyber Monday seem to attain larger status each year as retailers prepare and warehouse and fulfillment personnel brace for the onslaught. This is the time of year warehouse and fulfillment employees wait for each year and have to be fully prepared
Numbers Deceiving In UPS Rate Hikes
UPS released its rate increases for 2012, including a net increase of 4.9% for UPS Ground packages and a net increase of 4.9% on all UPS Air services and U.S.-origin international shipments
Negotiations On Postal Union Contracts Extended
The U.S. Postal Service and the National Association of Letter Carriers, AFL-CIO (NALC) and the National Postal Mail Handlers Union, AFL-CIO (NPMHU) agreed to extend their negotiations deadline until midnight on Dec. 7, 2011. Although the two union …
Part 2: Empathy Is Critical For Contact Center Agents
In the second installment of a two-part article, find out how various objectives of empathy are absolutely critical for any contact center agent’s success in the multichannel retail world
How To Solve the Free Shipping Challenge
In the ever-changing economic environment, price pressure on retailers continues to mount as consumers look to save money. Online shoppers have, and always will, prefer to pay as little as possible for shipping
Donahoe Says Forget Exigent Case; It’s CPI
Despite the U.S. Postal Service
PRC Chair Addresses Key Postal Issues In Q&A
The U.S. Postal Service has been in the news more often than it would like in recent years, but 2011 has taken the federal agency
More Order Fulfillment Could Be Outsourced: Report
E-commerce and multichannel retailing are placing greater demands on order fulfillment practitioners, according to a new study released by third-party logistics provider Saddle Creek Corp. The E-Fulfillment Trends Report focused on how companies address …
Part 1: Empathy Is Critical For Contact Center Agents
The skilled agent acknowledges and shows empathy for the customer