Operations & Fulfillment
Measuring and Rewarding Reps for Telephone Selling
Creating a successful selling or upselling program is a matter of putting the right people on the phones, training them properly, and creating policies and incentives to make them successful.
Southern Fulfillment Services Buys Gift Baskets Remembered
Direct-to-consumer fulfillment provider/food gifts merchant Southern Fulfillment Services has acquired Gift Baskets Remembered, an e-commerce gourmet gift baskets company.
Automated Packaging Systems Opens New Facility
To handle increased demand for its Autobag and AirPouch materials, Automated Packaging Systems has expanded its manufacturing operations.
Alternative payment methods gain acceptance
To get a bigger piece of the e-commerce pie, more merchants are offering alternative payment methods. According to the 2009 fourth-quarter mystery shopping
Single vs. multisource parcel carrier services
There is an age-old procurement debate over the merits of sourcing with a single supplier vs. multiple suppliers. In the world of parcel carrier services,
Targeted Training and Coaching for Telephone Selling
A successful telephone-selling program involves several steps. Learn how to equip your phone reps with the knowledge and skills to make the sale.
Survey Pinpoints Top Supply Chain Strategies for 2010
Peak-season sales numbers for 2009 moved in a positive direction overall and this is encouraging retailers to continue their proven strategies in the coming year, according to a recent Tompkins Supply Chain Consortium survey report.
USPS VP: It’s Time to Implement Five-Day Mail Delivery
With first-class mail slowly eroding away, the time is now to implement five-day delivery, according to Sam Pulcrano, vice president of sustainability for the U.S. Postal Service.
Tips for Finding Third-Party Fulfillment
When it comes to order fulfillment and customer service, most multichannel marketers keep it inhouse. Just 20% use an outside service for fulfillment,