Manage Your Call Center From the Outside In
It’s always best to manage your call center with an “outside-in” perspective. Kathryn Jackson tells us why.
Operations & Fulfillment
Make a Statement with Shipping
Marketplaces such as Ebay or Amazon.com offer a solution to the most fundamental problem of new online businesses
Supply Chain Funds Slow in September
Supply chain cash flow has slowed, reversing a four-month trend, according to an October 2009 Supply Chain Index (SCI) report from community-driven business information company Cortera.
Tips for a More Space-efficient DC
The distribution center plays a huge role in the success of any supply chain, so the design of your DC must support your company’s go-to-market strategy.
International shipping options
FedEx in mid September announced its intended rate increase for 2010 for Express Products. What’s the significance, other than a head’s up on where your
How Tokenization Can Help Reduce PCI Compliance Costs
The clock is ticking on the July 1, 2010 deadline for complying with the Payment Card Industry Data Security Standards.
Improving Relationships to Boost Contact Center Performance
Do you want to improve the performance of your contact center without adding to your current budget? Here’s what to look for.
Redcats USA to Close Contact Center
Multititle cataloger Redcats USA announced it will close its customer contact center located in Universal City, TX, on Dec. 18. Nearly 500 employees will be laid off.
Sneak peek merchandising surprises
Memorable and experiential branding. Relevant products. Customer-centric service. A no-worries guarantee. Today, these are all standard operating procedures
Best practices for returns processing
Returns are a fact of life in the multichannel retail world, and reverse logistics is a crucial and growing part of the supply chain process. Yet many