DHL Global Mail has expanded its Smartmail Parcel Plus service to include packages weighing up to 10 lbs. Previously the service, which covers the continental U.S. as well as Alaska, Hawaii, Puerto Rico and APO/FPO addresses, was limited to packages weighing up to 1 lb.
Everyone knows that call center attrition rates are high. Employee turnover in call centers averages 25% — but for some unfortunate centers it may be as high as 90%-100%.
Selecting the right candidate for the job is important to your company
Voice-directed fulfillment which uses advanced speech recognition technology to voice-enable processes such as order picking, replenishments, put-aways, transfers and receiving, is slowly catching on with direct merchants. This wireless communications technology lets workers operate essential warehouse equipment and systems
Hiring the right people for your contact center can be a huge challenge. Not only is it difficult to find people with good basic
Seeking to deliver a better customer experience, jewelry cataloger Seta Corp., which also does business as Palm Beach Jewelry, is now using Marketing Alternatives for call center services.
Every merchant would in theory want to achieve true multichannel integration. The major benefits to this range from improved customer satisfaction and
When it comes to parcel delivery, the U.S. Postal Service aims to get leaner, meaner and more technologically advanced. During a conference call on July
Long before the current economic slowdown, many companies had become more conservative with their IT spending. The latest technology can take a huge amount
Iguess they are doing okayI haven’t heard too many complaints. This is the most common response I hear from shippers when they’re asked about the performance