Conducting a culture scan
Times are tough in corporate America, making jobs harder to get and keep. In times of economic uncertainty, it can be hard to keep employees motivated
Times are tough in corporate America, making jobs harder to get and keep. In times of economic uncertainty, it can be hard to keep employees motivated
Every merchant wants his contact center to be better than average. So how do you get yours to break away from the middle of the pack? Two areas of measurement
Voice-directed work can provide a serious boost to productivity, accuracy, safety and job satisfaction in distribution centers. How do you get the best
No multichannel marketer wants to be stuck with a distribution center that’s too small. Excess capacity in a facility that’s too big is just as much of
I am not going to make any friends in the world of domestic warehousing and fulfillment with my comments about Asia in general and China in particular.
Is there a single U.S. merchant who hasn’t at least thought of importing goods from Asia? It’s cheaper than manufacturing at home, and the quality is
A great system with lousy people translates to a bad result, according to Bruce Breckbill, vice president of direct sales for Lehman’s. Operations and
Opening a second distribution center can more than double day-to-day complexity and increase the cost of operations. While most companies tend to focus on the network and facility design, it
To keep a closer eye on its service levels, high-end eyeglass frames maker Neostyle has opened a new direct-to-market distribution center in Bradenton, FL, and is now handling U.S. distribution of Neostyle products on its own.
A survey recently conducted by The Call Center School shows that more than 80% of supervisors and team managers in call centers today were moved into that position from frontline agent. While this promotion from within ensures that supervisors understand the call-handling process, care should be taken that the right agents are placed into supervisory positions.