Playboy Outsourcing Direct Business
Playboy Enterprises last month finalized a deal for eFashionSolutions to manage the company
Operations & Fulfillment
Guitar Center DC Goes Green
Every day is Earth Day for Guitar Center. The company in the past year has taken a series of initiatives to help protect the environment, including reducing the number of wooden pallets used in its distribution center, as well as eliminating the use of shrink wrap on parcels shipped to its 214 stores.
Can Adding More Call Center Agents Improve Your Bottom Line?
Every call center today is taking a hard look at its bottom line. Budgets and operating expenses are being closely scrutinized and there is growing pressure from upper management to do more with less
New York Rules Out-of-State Web Merchants Must Collect State Taxes
New York Gov. David Paterson signed into law on April 15 a provision that will require out-of-state online retailers to collect state and local sales taxes.
More Layoffs on the Horizon for Direct Marketers
Continued layoffs and more hiring freezes appear to be on the horizon for direct marketers this spring, according to the latest Bernhart Associates Executive Search employment survey.
Getting DC Size Right
No multichannel marketer wants to be stuck with a distribution center that
The Power of One in Call Center Staffing
Whether manually created or developed through workforce management systems, once you have carefully devised a set of workforce schedules, it
Have HEART, Operations Execs
During his session
Live from NCOF: Lehman’s Culture: People Who Need People
Operations and fulfillment is all about people,according to Bruce Breckbill, vice president of direct sales for hardware, home goods, and gifts cataloger Lehman